Stephanie Gonzalez

Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels. Prepared orders for shipment by picking, packing and labeling merchandise. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. Worked safely around moving machinery. Verified quantity and description of materials received by checking merchandise against packing list. Completed over 800 - 850 customer orders each day in warehouse setting. Maintained warehouse accessibility and safety by discarding empty boxes and removing obstacles from aisles. Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution. Consistently lifted materials weighing as much as 50 pounds. Sorted and delivered materials to different work areas and staff. Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Break down and evaluate user problems, using test scripts, personal expertise and probing questions. Explain technical information in clear terms to non-technical individuals to promote better understanding. Assist customers with product selection based on stated needs and proposed use. Accurately enter data for each customer encounter to record in system. Document all support interactions in system for future reference and addition to knowledge base. Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Verified that information in the computer system was up-to-date and accurate. Worked as a team member performing cashier duties, product assistance and cleaning. Maintained up-to-date records at all times. Trained staff on how to improve customer interactions. Provided accurate and appropriate information in response to customer inquiries. Expressed appreciation and invited customers to return to the Clinic. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Communicated all merchandise needs or issues to appropriate supervisors.