Stephanie Gonzalez
Queens,NY
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
7
7
years of professional experience
Work History
Coordinator
Maximus
New York, NY
07.2022 - Current
- Coordinated and managed patient visits with precision, ensuring seamless scheduling aligned with Nurse Practitioner availability and expertise.
- Effectively handled incoming calls, communicating scheduling options to patients with empathy and clarity.
- Maintained accurate and up-to-date patient records, streamlined patient flow, and optimized the daily, weekly, and monthly schedule to achieve practice production and collection goals.
- Demonstrated versatility by assisting with additional projects, such as uploading assessments to patient cases. Ensured compliance with regulations and HIPAA requirements, prioritizing patient privacy and confidentiality.
Barista
The Hoxton Hotel
Williamsburg, NY
05.2021 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Lead Cashier/Coffee Barista
Maison Kayser Usa
Manhattan, NY
02.2018 - 03.2020
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Education
William Cullen Bryant High School
Long Island City, NY06-2016
Skills
- Customer Service
- Patient Scheduling
- Cleaning and sanitizing
- Food safety knowledge
- Supply Restocking
- Fluently Spanish
Timeline
Coordinator
Maximus
07.2022 - Current
Barista
The Hoxton Hotel
05.2021 - 06.2024
Lead Cashier/Coffee Barista
Maison Kayser Usa
02.2018 - 03.2020
William Cullen Bryant High School