Stephanie Gonzalez
Dallas
Summary
Dynamic professional with a proven track record in customer service and sales. Excelled in complaint resolution and currency handling, enhancing client relations and operational efficiency. Bilingual communicator skilled in staff training, demonstrating exceptional professionalism and courtesy. Achieved significant improvements in customer satisfaction and transaction accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Comerica Bank
03.2024 - Current
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Properly processed deposits, withdrawals and payments for customers daily.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Counted, verified and handled bank deposits and armored car transactions.
Sales Associate
Sams Club
03.2021 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Target
09.2019 - 03.2021
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Education
High School Diploma -
Sachse High School
Sachse, TX05-2019
Skills
- Exceptional customer service
- Professionalism and courtesy
- Multitasking
- Customer Engagement
- Bilingual
- Conflict Resolution
- Scheduling
- Staff training
- Currency handling
- Vault management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Comerica Bank
03.2024 - Current
Sales Associate
Sams Club
03.2021 - 01.2024
Sales Associate
Target
09.2019 - 03.2021
High School Diploma -
Sachse High School
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