Stephanie Gonzalez
Long Beach,CA
Summary
Appointment Clerk with two years of experience in optimizing appointment scheduling and customer interactions. Skilled in youth supervision and safety procedures, ensuring a safe and engaging environment for children. Bilingual in English and Spanish, facilitating effective communication and service delivery. Strong multitasking abilities and teamwork enhance program success.
Overview
17
17
years of professional experience
Work History
Recreational Aide
Long Beach School District
03.2023 - 06.2025
- Clerical duties: Answering calls and transferring
- Making copies and packets for Teachers
- Entering absent and late passes to synergy
- Making sure new enrollments have the correct paperwork
- Delivering supplies to classrooms
- Helping answer questions and helping translate
- Checking students in and out
- Helping guide traffic during arrival and dismissal
- Promote and enforce safety procedures
- Communication skills and leadership skills
- Assists in recreation programs and sports
- Ensure everyone follows the rules and safety procedures
- Helping children with emotional and behavior issues
- Helping with outdoor/indoor learning
- Teacher aid
Student Supervision Associate
Think Together
01.2023 - 03.2024
- Answering parents calls for early pick ups/Concerns
- Taking attendance for classroom
- Managing classroom with 25 students
- Organizing packets for classroom activities
- Communication skills, flexibility and leadership skills.
- Responsible for the cleaning, preparation and general safety of. areas in a sport and recreation facility
- Issues athletic and game equipment.
- Assists in recreation programs and outdoor play
- Ensure everyone follows the rules and safety procedures established by the organization
- Creating lesson plans
- Assisting PL's during their breaktime
- Assisting with restroom/water breaks
Recall Coordinator
Dr.Greg Campbell D.D.S. Inc.
06.2016 - 10.2022
- Coordinate with insurance companies regarding dental insurance claims and reimbursements
- Process and settle all forms of payment transactions
- Verify insurance benefits and qualification involving insurance programs such as PPO
- Administer patient services: Manage appointment scheduling, maintain open and effect communication with patients via phone, email and front desk, address concerns and questions
- Present treatment and financial plans
- Patient check-ins and outs
- Update and create new patient records with high privacy and care
- Answered Patients questions and concerns
- Generated Excel reports.
- Answer multiple phone lines direct calls; manage and maintain office voicemail
- Maintained office correspondence: mail, fax and email.
- Follow up with patients who haven't scheduled cleanings and any treatment that is still pending
- Follow up with Specialist office regarding patient's appointments
- Send CBCT SCAN via We Transfer to Specialist office
Office Manager
YES, Dental Center
12.2012 - 02.2016
- Responsible for ensuring the efficient day-to-day administration of a busy dental practice.
- Supervise three office locations and oversee daily office relations
- Coordinate with insurance companies regarding dental insurance claims and reimbursements
- Process and settle all forms of payment transactions
- Verify insurance benefits and qualification involving insurance programs such as PPO, HMO, DENTICAL
- Administer patient services: Manage appointment scheduling, maintain open and effect communication with patients via phone, email and front desk, address concerns and questions
- Present treatment and financial plans
- Patient check-ins and outs
- Update and create new patient records with high privacy and care
- In charge of training new hires
- Overview and delegate daily office tasks
- Maintain office supply and equipment
- Ensure a safe, tranquil and sterile office environment
Flooring Associate
The Home Depot
06.2011 - 11.2012
- Responsible for providing product knowledge and delivering fast and friendly service.
- Actively seek out customers and assess their needs and provide assistance.
- Direct customers to appropriate departments depending on their needs
- Ask open ended questions about customer's projects in order to determine their needs and suggest products and solutions that might help accomplish their product or visit the store.
- When necessary, handle several customers at once
- Answer questions about merchandise for the customer's level of expertise
- Assist customers with special orders and installed sales
- Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
- Responsibility for providing a safe shopping environment for customers
Front Desk Receptionist
Centro CHA, Inc.
07.2008 - 06.2010
- Assisted visitors and directed them as needed.
- Answered visitor's questions and concerns
- Generated Excel reports and presentations.
- Answer multiple phone lines direct calls; manage and maintain office voicemail
- Maintained office correspondence: mail, fax and email.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-2009
Skills
- Bilingual communication (Spanish)
- Conflict resolution
- Leadership development
- Customer service
- Microsoft Office
- Appointment scheduling
- Data entry
- Multitasking
- Teamwork
- Problem solving
- Attention to detail
- Friendly, positive attitude
- Youth engagement strategies
- Clerical support
- Tech-Savvy
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Recreational Aide
Long Beach School District
03.2023 - 06.2025
Student Supervision Associate
Think Together
01.2023 - 03.2024
Recall Coordinator
Dr.Greg Campbell D.D.S. Inc.
06.2016 - 10.2022
Office Manager
YES, Dental Center
12.2012 - 02.2016
Flooring Associate
The Home Depot
06.2011 - 11.2012
Front Desk Receptionist
Centro CHA, Inc.
07.2008 - 06.2010
High School Diploma -
Woodrow Wilson High School
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