Stephanie Gonzalez Hernandez
Garland,TX
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets an example for work ethic, punctuality and quality.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
Rowlett, Texas
10.2024 - Current
- Oversee store operations, including drive-thru, front counter, or kitchen stations.
- Train, encourage, and hold team members accountable to Chick-fil-A's "Recipe for Service" and operational excellence goals.
- Monitored speed-of-service metrics, order accuracy, food safety (SAFE standards), and cleanliness to maintain high operational standards.
- Executed store opening procedures to ensure readiness for daily operations and closing procedures, including security and cash-handling tasks.
- Addressed guest concerns with professionalism and empathy to ensure satisfaction. promptly and professionally, ensuring clear communication and satisfaction.
Education
Garland High School
Garland, TXSkills
- Operations management
- Customer service
- Team supervision
- Budget management
- Time management
- Analytical thinking
- Effective communication
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team Leader
Chick-fil-A
10.2024 - Current
Garland High School