Stephanie Goodge
Somerset,Wisconsin
Summary
Versatile and goal-driven professional with a history at Barkers Bar & Grill, where I honed exceptional customer service and multitasking abilities. Demonstrated expertise in process improvement and data management at Alerus Retirement Solutions, significantly enhancing productivity. Adept at fostering customer relationships and streamlining operations, embodying a strong work ethic and thorough approach to achieving performance goals.
Overview
12
12
years of professional experience
Work History
Server/ Bartender/ Fill in Manager
Barkers Bar & Grill
01.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assist in training new hires, providing guidance on restaurant standards and best practices.
- Assist in creating new policies and procedures to insure quality and service standards.
Contributions Tech III
Alerus Retirement Solutions
10.2012 - 08.2017
- Entered and corrected client data via Excel spreadsheets into Omni system.
- Cross referenced spreadsheets with Omni system out put data to ensure errors were corrected and files traded on time.
- Managed and processed large amounts of files at one time.
- Managed new business clients and added new participants data into Omni system.
- Worked with clients to receive missing data for participants requests to rollover money and pay of loans.
- Efficiently entered participants rollover and loan payoff data to insure timely trading.
- Cross referenced report between systems to verify daily ACH amounts were correct.
- Worked quickly and efficiently against strict stockmarket and bank deadlines.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions in order to build a new client submission website.
- Actively contributed ideas during strategy sessions that resulted in increased productivity.
- Assisted in creating procedures and manuals for increased productivity as well as training.
- Assisted in the interview process for new hires.
- Trained new hires.
- Served as a senior team member.
Education
Diploma - Advertising Design
Minnesota School of Business Globe College
Woodbury03.2008
Skills
- Strong Work Ethic
- Manage Multiple Responsibilities
- Thorough
- Performance Improvement
- Goal driven
- Exceptional Customer Service
Timeline
Server/ Bartender/ Fill in Manager
Barkers Bar & Grill
01.2021 - Current
Contributions Tech III
Alerus Retirement Solutions
10.2012 - 08.2017
Diploma - Advertising Design
Minnesota School of Business Globe College
Similar Profiles
Joshua DaviesJoshua Davies
Manager, Barista/Bartender at Barkers Cafe BarManager, Barista/Bartender at Barkers Cafe Bar
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.
Lars EllicksonLars Ellickson
Server/Bartender at Hooligans RestaurantServer/Bartender at Hooligans Restaurant
Jenessa HarfieldJenessa Harfield
Production Trainer/Device History Record Coordinator at SMC, LtdProduction Trainer/Device History Record Coordinator at SMC, Ltd