Stephanie Goodwin
Russellville,KY
Summary
Dynamic professional with a solid background in financial operations and customer service. Demonstrates strong communication and time management skills while effectively managing customer accounts and fostering team collaboration. Committed to enhancing organizational efficiency through innovative problem-solving and streamlined processes.
Overview
10
10
years of professional experience
Work History
Bartender
American Legion Post 29 450 Farmers Way 2707263918
Russellville, Kentucky
08.2024 - 03.2026
- Delivered exceptional customer service in a fast-paced environment.
- Prepare and serve beverages.
- Leveraged knowledge of bar and menu options to craft drinks and provide tailored food recommendations.
- Regularly researched and implemented the latest mixology trends and sanitation standards to enhance customer experience.
- Managed inventory of supplies and products to support uninterrupted service.
- Maintained cleanliness of work areas and equipment for safety compliance.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Bartender
VFW post 2179 823 Main Street 2705869125
Franklin, KY
01.2023 - 08.2025
- Prepared and served a variety of beverages to customers at the café.
- Provided outstanding customer service, fostering satisfaction and repeat business.
- Managed stock organization and replenishment, maintaining product availability for customers.
- Maintained cleanliness of facilities through regular cleaning, ensuring a welcoming environment.
Customer Service Coordinator
Emerson Electric 150 Emerson Bypass Rd 2707261423
Russellville, KY
01.2020 - 09.2023
- Communicates with all Local, Domestic and Foreign Customs Officials concerning shipping of items to and from our facility.
- Handles worldwide shipments expedited to various countries.
- Managed communications with FedEx to streamline material shipment logistics.
- Instructed shipping material handlers on shipment requirements and timelines.
- Planned and initiated truck orders to match load capacity for outgoing shipments from the warehouse.
- Provided load plans to guards and the shipping office to align production with shipping priorities.
- Maintains records, files, and backups for all shipping liabilities.
- Analyzes orders for each day and plans to cover order uptick or degradation.
- Directed planning and execution of company relocation to Mexico to enhance operational efficiency.
Senior Coordinator of Financial Operations
Cardinal Health 200 Cumberland Bend 6152879234
Nashville, TN
02.2018 - 08.2019
- Processed daily customer invoicing.
- Maintained equipment used for invoice processing and mailing to support timely postmarking and shipment.
- Tracked postage equipment supplies and initiated timely reorder requests to ensure uninterrupted invoice processing.
- Set up, approved, and verified new customer accounts.
- Entered manual payments into accounts receivable and reported applied payments as received.
- Converted single sales into bulk item quantities to match sold items and documentation.
- Routed electronic direct invoices to correct accounts payable contact.
- Tracked supply inventory, received replenishment orders, and stocked supplies in assigned storage areas.
- Maintained invoice production by installing and replacing industrial toner kits to support operational efficiency.
- Applied credits, adjustments, and transfers across customer accounts.
- Completed manual setup for dialysis accounts from spreadsheet requests, confirming contract, credit, and IT mapping, and notifying Sales of account readiness for ordering.
Refund Specialist
Touchstone Medical Imaging 1431 Perrone 6156619200
Franklin, TN
05.2016 - 12.2016
- Issued corporate checks for patient and insurance refunds, facilitating timely reimbursements.
- Processed patient refund requests efficiently and accurately.
- Assessed accounts for refund eligibility, ensuring compliance with company policies.
- Reviewed patient and insurance-paid accounts from multiple Touchstone-affiliated centers.
- Processed account adjustments, voids, and refund remits to maintain accurate financial records.
- Collected payment forms for current and delinquent customer and corporate accounts.
- Communicated with patients regarding refund status and procedures.
- Reviewed billing information to ensure compliance with company policies.
Education
High School Diploma -
Springfield High School
Springfield, TN05-2003
Associate of Applied Science - Limited Scope XRAY
Hi-Tech Institute
Nashville, TNSkills
- My skills and abilities include Point of Sale systems, accounts receivable, training, supervision, collaborative teamwork, and customer service
- Customer service
- Communication skills
- Conflict resolution
- Time management
- Customer service expertise
- Bartending techniques
- Mixology techniques
Timeline
Bartender
American Legion Post 29 450 Farmers Way 2707263918
08.2024 - 03.2026
Bartender
VFW post 2179 823 Main Street 2705869125
01.2023 - 08.2025
Customer Service Coordinator
Emerson Electric 150 Emerson Bypass Rd 2707261423
01.2020 - 09.2023
Senior Coordinator of Financial Operations
Cardinal Health 200 Cumberland Bend 6152879234
02.2018 - 08.2019
Refund Specialist
Touchstone Medical Imaging 1431 Perrone 6156619200
05.2016 - 12.2016
High School Diploma -
Springfield High School
Associate of Applied Science - Limited Scope XRAY
Hi-Tech Institute