Stephanie Gordon
Hesperia,MI
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes to ensure top notch sales results consistently.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
T-Mobile by Connectivity Source
09.2019 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager/New Hire Coordinator
Preferred Wireless
01.2013 - 09.2019
- I exceeded monthly sales target goals by continuous coaching and using growth models to ensure top performance was being executed daily.
- I was also in charge of all new hire within West Michigan which included maintaining new hire training, paperwork, and any other questions the store manager would have.
- Scheduling for all new hires training classes.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted in recruiting, hiring and training of team members.
Retail Sales Associate
Basic Communications
08.2011 - 01.2013
- I was a peak performer consistently within the store and company
- I continuously surpassed company goals and ensured the highest profitability for the company
- Outbound calling
- Outside marketing events included Chamber of Commerce meetings regularly
- Using Social media to drive referrals
- Performing amazing customer service to ensure long relationships with customers
Education
Human Resources Management
Baker College of Muskegon
MuskegonSkills
- Business Management
- Written Communication Skills
- Staff Relations
- Hiring of Employees
- Loss Prevention
- Sales Growth
- Advertising and Marketing
- Performance Improvement and optimization
Timeline
Retail Store Manager
T-Mobile by Connectivity Source
09.2019 - Current
Store Manager/New Hire Coordinator
Preferred Wireless
01.2013 - 09.2019
Retail Sales Associate
Basic Communications
08.2011 - 01.2013
Human Resources Management
Baker College of Muskegon
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