Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Gordon

Dublin,GA

Summary

Resourceful Assistant Manager in Merchandising known for high productivity and efficient task completion. Skilled in inventory management, visual merchandising, and trend analysis. Excel in leadership, communication, and problem-solving to enhance team performance and achieve sales targets.

Overview

27
27
years of professional experience

Work History

Assistant Manager Merchandising

Big Lots
Dublin, GA
02.2022 - Current
  • Inspected merchandise displays on a daily basis to ensure compliance with merchandising standards set by corporate office.
  • Utilized data analytics software programs to monitor store performance metrics such as same-store sales growth or average transaction size.
  • Provided excellent customer service by addressing inquiries promptly and efficiently.
  • Resolved customer complaints in a prompt and professional manner.
  • Ensured all safety regulations are followed at all times during store hours.
  • Provided direction and support to store associates in the areas of customer service, visual presentation, stocking, pricing, POS operations and loss prevention.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Printed labels and tags for for-sale merchandise.
  • Built product displays and placed appropriate signage for merchandise.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Communicated and coordinated planogram execution with store management.

Assistant Manager Service

Big Lots
Dublin, GA
03.2013 - 02.2022
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Bookkeeper

Big Lots
Dublin, GA
02.2003 - 03.2013
  • Ensured accuracy in all accounting entries and records.
  • Performed month-end closing activities.
  • Managed payroll processing for staff members.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Handled sensitive financial information with confidentiality and integrity.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Matched orders with invoices and recorded required information.

Cashier

Big Lots
Dublin, GA
09.1997 - 02.2003
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.

Education

GED -

Ogeechee Technical College
Statesboro, GA
06-1993

Skills

  • Product Merchandising
  • Stock replenishment
  • Space Planning
  • Visual displays
  • Reliable and punctual
  • Stock Rotation
  • Visual Merchandising
  • POS
  • POS systems knowledge
  • Pricing and Signage Updates
  • Active listener
  • Friendly and outgoing

Timeline

Assistant Manager Merchandising

Big Lots
02.2022 - Current

Assistant Manager Service

Big Lots
03.2013 - 02.2022

Bookkeeper

Big Lots
02.2003 - 03.2013

Cashier

Big Lots
09.1997 - 02.2003

GED -

Ogeechee Technical College

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Stephanie Gordon