Hi, I’m
Stephanie Gordon
Shirley,NY
Summary
Dedicated professional with a strong background in team leadership, strategic planning, and problem resolution. Proven ability to enhance workflow efficiency and motivate teams to achieve service excellence.
Proactive leader with a focus on team collaboration and client advocacy. Skilled in resolving issues and maintaining operational excellence, ready to drive positive outcomes in fast-paced environments.
Overview
11
years of professional experience
Work History
Peoples Arc of Suffolk
Assistant Manager
08.2025 - 01.2026
Job overview
- Assisted in daily operations, ensuring compliance with organizational policies and procedures.
- Collaborated with team members to improve workflow efficiency and enhance service delivery.
- Supported management in training new staff on operational processes and customer service standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce shortages.
- Engaged with clients to address inquiries, providing timely resolutions and enhancing overall satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
IGHL
Direct Support Professional
07.2020 - 12.2025
Job overview
- Provided personalized care and support to individuals with developmental disabilities.
- Assisted clients in daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary teams to develop and implement individual care plans.
- Trained and mentored new staff on best practices and organizational policies.
- Monitored client progress, reporting changes to healthcare professionals as needed.
- Advocated for client needs, ensuring access to necessary resources and services.
- Implemented safety protocols, creating a secure environment for clients and staff alike.
- Developed engaging recreational activities that enhanced social skills and community involvement.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Education
William Floyd High SchoolMastic, NY
High School Diploma
06-2017
Skills
- Team leadership
- Decision-making
- Time management
- Team motivation
- Task delegation
- Goal setting
- Workload management
- Strategic planning
- Staff development
- Multitasking and organization
- Organizational skills
- Multitasking
- Active listening
- Multitasking Abilities
- Problem resolution
- Computer skills
- Teamwork and collaboration
Languages
English
Timeline
Assistant Manager
Peoples Arc of Suffolk
08.2025 - 01.2026
Direct Support Professional
IGHL
07.2020 - 12.2025
William Floyd High School
High School Diploma