Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Gornail

Miami,FL

Summary

Operations professional experienced with overseeing complex operational functions and implementing process enhancements. Knowledge of strategic planning and resource management for optimal operational performance.

Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

25
25
years of professional experience

Work History

Funding Operations Manager

Claim Angel
06.2023 - Current
  • Established strong working relationships with funders and stakeholders, fostering trust in the organization’s mission and goals.
  • Maintained confidentiality of sensitive information while handling critical tasks such as contract review verifying payment terms, initiating payment, and maintaining proper documentation for each client funding.
  • Streamlined contract review processes, improving accuracy and turnaround times while reducing errors and oversights.
  • Assisted with the hiring process through job posting, conducting interviews, and onboarding new employees.
  • Customized wording of job profiles, social media techniques, and website subscriptions.
  • Conducted phone, video, and in person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Met with managers to discuss applicant qualifications and characteristics of top candidates.
  • Prepared training materials and conducted employee training sessions.
  • Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
  • Spearheaded initiatives to enhance internal policies regarding the handling of liens, resulting in strengthened risk mitigation strategies.
  • Implemented rigorous quality control measures to ensure accuracy and completeness of all lien-servicing.
  • Streamlined the servicing pipeline for better coordination during the entire lifecycle of a lien claim.
  • Developed customized reports for executive leadership, detailing key metrics and trends related to lien portfolio performance.
  • Assisted in the execution of successful conference exhibition by organizing conference attendance, materials and resources.

P&C Claims Adjuster

Assurant Group
08.2021 - 05.2023
  • Provided exceptional service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Effectively coordinated rapid response efforts and provided support to impacted policyholders.
  • Improved claim resolution times by efficiently managing a caseload of 100+ claims per month.
  • Investigated the nature of damage being claimed
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed police reports, fire reports, video & photos, ISO review, previous insurance claims and other information required to determine coverage.
  • Assigned Independent Adjusters for field inspections, contacted vendors for restoration services.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Research the cost and prepare estimates for repairing or replacing damaged property
  • Prepared summaries of damage, payments, and policy coverage.
  • Negotiate settlements with the claimant and/or their legal team
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Xactanalysis certification and experience
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.

North American Sales and Marketing Account Executive

GEMS Environmental Inc.
05.2017 - 04.2020
  • Launched the North American Sales territory in 2017 growing the business by over 200% in 18 months, bringing an alternative clean air technology solution to all new customers in an otherwise monopolized market
  • Exceeded quarterly launch and sales targets for 5 quarters consecutively, with little to no in-market logistics and marketing support
  • Created and managed all sales leads, generating a consistent sales pipeline from scratch
  • Recruited and trained sales talent in territories across the U.S., sharing best practices while creating the North American playbook for GEMS Environmental go-to-market strategy
  • Developed and trained reps on bespoke Marketing strategies, including designing and marketing collateral, print and online campaigns
  • Consulted on and contributed to a pricing strategy with corporate offices, building an attractive ROI model
  • Conducted ongoing customer visits, with a heavy focus on sales retention and customer success programs
  • Underwent frequent trainings with technical, product management, and service personnel to refine knowledge of ongoing offerings, chemical technologies and managing general competitive intelligence
  • Successfully delivered needs assessments to customers, managing their accounts from pitch to close, and worked closely with accounts payable to create a transparent B2B experience
  • Led many RFPs and budget proposal meetings with key decision-makers at large manufacturing enterprises
  • Monitored sales cadence and provided European leadership with business reviews, weekly revenue statements, pacing meetings and managed all follow-ups and delegations

Inside Sales and Marketing

Kimre, Inc.
05.2009 - 01.2017
  • Managed a portfolio of 300+ accounts
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities, becoming the go-to contact for all sales-related activity
  • Heavily focused on customer success, building long-term relationships and high levels of retention and intimate knowledge of customer needs, special contracts, and case histories
  • Lead ongoing training programs, developing webinars and sales kits for the US-based sales team and instruction manuals and videos for customers
  • Directed production of all advertising materials, including preparing copy, evaluating proofs, and enhancing layouts
  • Managed customer logistics, preparing documentation and all large shipments
  • Attended all relevant conference and trade shows, coordinating all exhibition-related items and collateral

Executive Assistant to the Dean of Nursing & Health Sciences

Florida International University
11.2006 - 11.2007
  • Supported the Dean of CNHS in the overall management of day-to-day operations for the college
  • Maintained a heavy travel and regular calendar, working with a team of 10+ EAs across the various University departments
  • Supported the Dean in travel arrangements, expenses, etc
  • Planned and produced 15+ events per annum, with varying budgets and attendance numbers
  • Drafted and handled mass communications to team members within the college and related departments, including extensive PowerPoint presentations, spreadsheet management
  • Directly worked on and executed any short and long term initiatives and special projects as directed by the Dean of CNHS
  • Acted as the liaison and logistical support for programs, meetings, and events, including room reservations, agenda preparation, and budget management
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
  • Coached new employees on administrative procedures, policies, and performance standards
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

Executive Assistant

Homestead Job Corps.
03.2005 - 03.2006
  • Supported the academic leadership team in daily calendar management, domestic and international travel, and overall administrative support to keep the day to day operations of the campus running in an effective manner
  • Drafted and handled mass communications to team members within the college and related departments, including drafting emails and extensive PowerPoint creation
  • Produced accurate office files, updated spreadsheets and crafted presentations to the broader organization
  • Oversaw administrative functions such as schedule management and protocols for orientation, registration, and related activities
  • Handled logistics, catering, agendas, and travel arrangements for meeting and event planning
  • Collected timesheets and distributed payroll
  • Maintained inventory of classroom supplies

Executive Assistant

Caribbean Eagle, Inc.
08.2000 - 03.2005
  • Managed complex calendars and administrative functions for the President and Board of Directors
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
  • Managed office inventory by restocking supplies, procuring new vendors, and reducing overall spend
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Supplied sales & marketing support to 13 travel agencies throughout Miami-Dade & Broward counties
  • Bi-weekly revenue collection from local travel agencies

Education

A.A. - Business Administraon

Miami Dade College
Miami, FL

Admin. Assistance & Secretarial Science -

Florida Internaonal University
Miami, FL

Skills

  • Client Relationship Management
  • Strategic Decision-Making
  • Detailed Auditing Expertise
  • Contract Review
  • Lien Management
  • Effective Conflict Resolution
  • Detailed Audit Review Expertise
  • CRM Software Management
  • Advanced Skills in Microsoft Office Suite
  • Proficient in Google Docs
  • DocuSign Proficiency
  • Microsoft Teams Proficiency
  • Proficient in Microsoft Outlook
  • Slack Proficiency
  • Zapier Automation Experience
  • Xactimate Proficiency

Timeline

Funding Operations Manager

Claim Angel
06.2023 - Current

P&C Claims Adjuster

Assurant Group
08.2021 - 05.2023

North American Sales and Marketing Account Executive

GEMS Environmental Inc.
05.2017 - 04.2020

Inside Sales and Marketing

Kimre, Inc.
05.2009 - 01.2017

Executive Assistant to the Dean of Nursing & Health Sciences

Florida International University
11.2006 - 11.2007

Executive Assistant

Homestead Job Corps.
03.2005 - 03.2006

Executive Assistant

Caribbean Eagle, Inc.
08.2000 - 03.2005

A.A. - Business Administraon

Miami Dade College

Admin. Assistance & Secretarial Science -

Florida Internaonal University

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Stephanie Gornail