Stephanie Goulden
Plant City
Summary
Dynamic professional with extensive experience in customer service and team leadership at Auto Money Title Pawn. Proven track record in enhancing client satisfaction and retention through effective communication and problem resolution. Skilled in money handling and decision-making, consistently fostering positive relationships and improving operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Support position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Auto Money Title Pawn
09.2024 - 11.2025
- Assisted in managing daily operations and ensuring compliance with company policies.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Implemented customer service protocols that improved client satisfaction and retention rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Insurance Agent
Alfa Insurance/Jonathan Portillo
04.2023 - 03.2024
- Developed personalized insurance solutions for clients based on individual needs and risk assessments.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Assisted clients in understanding coverage options, enhancing customer satisfaction and retention.
- Utilized CRM software to manage client interactions and streamline communication processes.
- Collaborated with underwriters to effectively assess risks and determine appropriate coverage levels.
- Maintained accurate records of client interactions and policy details to support operational efficiency.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Insurance Agent
COUNTRY Financial/ Nisha Ford
11.2021 - 03.2023
- Developed personalized insurance solutions for clients based on individual needs and risk assessments.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Assisted clients in understanding coverage options, enhancing customer satisfaction and retention.
- Utilized CRM software to manage client interactions and streamline communication processes.
- Collaborated with underwriters to effectively assess risks and determine appropriate coverage levels.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Shift Supervisor/Med Tech
Magnolia Estates
07.2016 - 02.2020
- Administered medications and monitored patient responses to ensure optimal care.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Led nursing staff in best practices, enhancing quality of patient care standards.
- Trained new nurses on clinical protocols and emergency response procedures.
- Conducted assessments to identify patient needs and prioritize nursing interventions effectively.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Education
Insurance License - Insurance
Wilder Insurance Course
Jefferson, GA01-2020
High School Diploma -
Plant City High School
Plant City, FL02-1992
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Customer rapport
- Professional and courteous
Timeline
Assistant Manager
Auto Money Title Pawn
09.2024 - 11.2025
Insurance Agent
Alfa Insurance/Jonathan Portillo
04.2023 - 03.2024
Insurance Agent
COUNTRY Financial/ Nisha Ford
11.2021 - 03.2023
Shift Supervisor/Med Tech
Magnolia Estates
07.2016 - 02.2020
Insurance License - Insurance
Wilder Insurance Course
High School Diploma -
Plant City High School