Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AssistantManager
Stephanie Graff

Stephanie Graff

Summary

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Assistant Manager

Broadway Grille
02.2009 - 09.2018

.

  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.


  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.


  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Custodial Worker

University Of Central Missouri Housing
03.2005 - 01.2009
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.

.

  • Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
  • Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Moved furniture for cleaning and set up for special events.

Education

Undergraduate - Drug And Alcohol Treatment Specialist

Stratford University Career Institute
1 Champlain Commons Unit 3 Saint Albans Vt
10.2021

Skills

  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Strategic planning

Certification

  • Cert of Completion A Strategic Planning Approach Suicide Prevention Resource Center Sept. 11, 2021
  • Cert of Achievement Skills for Psychology Recovery March 4, 2023
  • Strategies and Innovations in using CANS Trauma and FANS Trauma in Practice
  • Assessment Of Child Abuse 1, 2 NASW Clinical and Forensic Perspectives

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

Broadway Grille
02.2009 - 09.2018

Custodial Worker

University Of Central Missouri Housing
03.2005 - 01.2009

Undergraduate - Drug And Alcohol Treatment Specialist

Stratford University Career Institute
Stephanie Graff