Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Broadway Grille
02.2009 - 09.2018
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Custodial Worker
University Of Central Missouri Housing
03.2005 - 01.2009
Kept building spaces premises clean inside and outside.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
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Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
Responded immediately to calls from personnel to clean up spills and wet floors.
Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Moved furniture for cleaning and set up for special events.
Education
Undergraduate - Drug And Alcohol Treatment Specialist
Stratford University Career Institute
1 Champlain Commons Unit 3 Saint Albans Vt
10.2021
Skills
Problem-solving
Time management
Customer relations
Team motivation
Conflict resolution
Strategic planning
Certification
Cert of Completion A Strategic Planning Approach Suicide Prevention Resource Center Sept. 11, 2021
Cert of Achievement Skills for Psychology Recovery March 4, 2023
Strategies and Innovations in using CANS Trauma and FANS Trauma in Practice
Assessment Of Child Abuse 1, 2 NASW Clinical and Forensic Perspectives
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Broadway Grille
02.2009 - 09.2018
Custodial Worker
University Of Central Missouri Housing
03.2005 - 01.2009
Undergraduate - Drug And Alcohol Treatment Specialist