Stephanie Gragg
Titusville,FL
Summary
Dynamic professional with a proven track record excelling in client relationship management and staffing. Recognized for enhancing team workflows and boosting employee satisfaction through effective communication and problem-solving. Adept at driving performance improvements while maintaining compliance and fostering a collaborative work environment. Maintains a high level of professionalism, patience, efficiently, and detail-oriented. Proven track record of managing administrative tasks efficiently and maintaining strict confidentiality. Strong organizational skills coupled with excellent communication abilities to coordinate activities and facilitate smooth workflow.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Maid In Your City
01.2015 - Current
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Human Resource/Manager
Klm Auto
01.2013 - 01.2015
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Stocking, driving equipment, and data entry.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Manager
Jimmy and Corey's Place
03.2009 - 01.2010
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Education
Astronaut High School
Titusville, FLAssociate of Science - Crime Scene Technician
Keiser University
Orlando, FL01-2016
Skills
- Sales negotiation
- Mechanical recoveries
- Staffing
- Client relationship management
- Organizational skills
- Highly motivated
- Attention to detail
- Problem solving
- Exceptional communication and interpersonal skills
- Able to handle multiple tasks simultaneously
- Proven ability to work independently as part of a team
- creativity and critical thinking
Timeline
Owner/Operator
Maid In Your City
01.2015 - Current
Human Resource/Manager
Klm Auto
01.2013 - 01.2015
Manager
Jimmy and Corey's Place
03.2009 - 01.2010
Astronaut High School
Associate of Science - Crime Scene Technician
Keiser University
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