Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie Graham

Stephanie Graham

MCDONOUGH,GA

Summary

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating commercial trucks and 49 & 50ft trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.

Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Experienced Customer Service Representative with 7+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Owner/Operator Truck Driver

Road One
02.2023 - Current
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Monitored and managed fuel consumption and expenses for management reporting.

Paralegal

Self Employed Services
06.2007 - 01.2021
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Researched statutes, decisions, legal articles, and codes.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Collaborated with attorneys to develop strategies for each case.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
  • Contacted witnesses to testify under oath at court hearings.
  • Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.

Telephone Customer Service Representative

Spectrum
05.2017 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Administrative Assistant

Quest Diagnostics
02.2012 - 04.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

Associate of Applied Science - Paralegal Studies

Thomas University
Thomasville, GA
06.2006

Skills

  • Vehicle Service Documentation
  • Load Security
  • Equipment Configuration
  • Trucking Dispatching

Timeline

Owner/Operator Truck Driver

Road One
02.2023 - Current

Telephone Customer Service Representative

Spectrum
05.2017 - 08.2019

Administrative Assistant

Quest Diagnostics
02.2012 - 04.2017

Paralegal

Self Employed Services
06.2007 - 01.2021

Associate of Applied Science - Paralegal Studies

Thomas University
Stephanie Graham