Stephanie Graham

Customer Service Representative

Walmart

10.2019 - Current

Streamlined checkout process for faster service and improved customer experience.
Maintained clean and organized workspace, promoting welcoming environment for customers.
Assisted in training 6 new employees, ensuring they were knowledgeable about company policies and procedures.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Managed cash register operations accurately, reducing risk of shortages or overages in daily reconciliations.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Demonstrated versatility by cross-training in various departments throughout store when required.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Ensured timely resolution of any discrepancies encountered during daily financial audits.
Developed and managed relationships with customers to increase customer loyalty.
Counted money in drawers at beginning and end of each shift.
Utilized POS system to handle customer cash and credit card transactions.
Maintained accurate records of customer transactions for reporting purposes.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Filled in as upfront team lead responsible for doing register audits, making sure cashiers had lunches and brakes on time, and did cash office checks and cash balances making sure I found resolution in case there was any discrepancies.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Increased customer satisfaction with effective communication and timely resolution of issues.
Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
Managed multiple projects simultaneously, delivering results within deadlines while maintaining high quality standards.
Assisted in leading each shift by delegating duties and assigning specific tasks to [Number] employees.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Overview

Work History

Customer Service Representative

Education

Bachelor's Degree - Cybersecurity

Skills

Summary

Certification

Timeline

Bachelor's Degree - Cybersecurity

Customer Service Representative

Similar Profiles

Anna Marie CasinovaAnna Marie Casinova

Ashley LawrenceAshley Lawrence

Charitha VemulaCharitha Vemula

Felicia MaxwellFelicia Maxwell

Michael LinvilleMichael Linville