Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Graham

Dierks,AR

Summary

Dynamic professional with a proven track record in financial and customer service roles. Excelled in handling sensitive transactions, enhancing customer satisfaction, and leading teams with a blend of strong problem-solving and decision-making skills. Achieved continuous improvement in fast-paced environments, demonstrating exceptional multitasking and Microsoft Office proficiency.

Overview

16
16
years of professional experience

Work History

Financial Customer Service Representative

Walmart
10.2019 - Current
  • Managed time efficiently by responding quickly to questions and concerns of customers about their financial transactions.
  • Handled financial transactions and sensitive information within ethical boundaries and according to policy and procedures.
  • Responsible for the completion of a heavy work volume of financial transactions that included Bill pay, money orders, sending and receiving money, adding money to cards, answering multi line phones, handling customer concerns all while maintaining a calm and fast pace work environment.
  • Maintained a pleasant work environment where customers and colleagues were happy and provided an environment for inclusion and diversity.
  • Handled the checking out and in of register daily.
  • Made sure cash register balances with daily reports.
  • Fill in for front end supervisor over the front end in the absence of the regular supervisor.
  • Responsible for 8 to 10 cashiers during these fill in times performing cash loans and pick ups for registers as needed.
  • Cash office duties performed in the morning include balancing daily financial reports against actual cash and checks on hand.
  • Handling and researching any discrepancies in those reports, and alerting the proper people when needed.
  • Preparing daily deposits and having them ready to be verified by upper management.
  • Performing random audits on registers for accuracy.

Sanitation Technician

Tyson Foods
11.2018 - 09.2019
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
  • Employed power equipment and hand tools in cleaning and general maintenance.
  • Consistently met deadlines for critical cleaning tasks, ensuring minimal downtime for production equipment during changeovers.
  • Maintained strict adherence to safety guidelines, promoting a safe working environment for all employees.

Facility Manager

Cossatot River State Park
08.2008 - 06.2016
  • Responsible for monthly inventory of visitor center gift shop as well as yearly budgeting and ordering.
  • Having a positive relationship with over 10 vendors the park ordered from and communicated our needs to them.
  • Maintained the visitor center and ordered supplies for the office, maintenance, cleaning, animal care, and events at the center.
  • Supervised one full time front desk employee and two summer helpers along with yearly review of full employee's job performance.
  • Attended a yearly gift show in which responsible for ordering for the gift shop.
  • Helped plan and work major events held at the center where over 100 people would attend.
  • Prepared weekly deposits for the bank.
  • Uploaded monthly reports to the district server for bosses to approve.
  • Made and requested purchase orders, and made sure necessary paperwork was filed for accounts receivable to pay vendors on time.

Education

Bachelor Of Science - Cybersecurity

Wilmington University
New Castle, DE

Skills

  • Computer Skills
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Reliability
  • Understanding Customer Needs
  • Adaptability and Flexibility
  • Decision-Making
  • Microsoft Office
  • Data Entry
  • Self Motivation
  • Money handling abilities
  • Administrative and Office Support
  • Complaint resolution
  • Continuous Improvement
  • Customer Data Confidentiality
  • Policies and Procedures Adherence
  • Document and Records Management
  • Order and Refund Processing
  • Employee Coaching
  • Multi-Line Phone Systems
  • Report Preparation

Timeline

Financial Customer Service Representative

Walmart
10.2019 - Current

Sanitation Technician

Tyson Foods
11.2018 - 09.2019

Facility Manager

Cossatot River State Park
08.2008 - 06.2016

Bachelor Of Science - Cybersecurity

Wilmington University

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Stephanie Graham