Stephanie Graham
West Haven,UT
Summary
Successful Customer Care Representative with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Hawx Pest Control
Ogden, UT
07.2023 - 08.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
Arrangements Maker
Sola Wood Flowers
Ogden, UT
06.2023 - 07.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Financial Assistant / ESL School
American One English Schools
West Valley City, UT
03.2022 - 08.2022
- Send reminders to students about upcoming payments and updates.
- Update excel spreadsheet monthly income.
- Maintain students personal and financial information updated.
- Supported students'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Increased financial accuracy by diligently maintaining and updating financial records.
- Managed office inventory and ordered new supplies when items were running low.
Student Advisor / ESL School
American One English Schools
West Valley City, UT
10.2020 - 02.2022
- Reply to email applications from prospective international and local students.
- Answer phone calls inquiring how to apply to school and student visas.
- Help with registration of international and local students.
- Assist current students with their class schedule, school platform, grades status, etc.
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
- Assessed effectiveness of current advising practices through regular evaluation measures including surveys, focus groups, and student performance data.
Sales Associate
Boost Mobile by Evolution Wireless LLC
Salt Lake City, UT
01.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Intern / Marketing and Sales Department
POLIGRUP S.A.
Guayaquil
10.2015 - 10.2015
- Maintained accurate records of yearly sales in Excel, comparisons of past years and projections.
- Created orders and answered emails from suppliers.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Arts - Applied Psychology
Universidad Catolica Santiago De Guayaquil
Guayaquil, EcuadorHigh School Diploma -
Unidad Educativa Veintiocho De Mayo
Guayaquil, Ecuador02.2016
Skills
- Customer Service
- Call center experience
- Problem Resolution
- Appointment Scheduling
- Computer Skills
- Teamwork and Collaboration
- Understanding Customer Needs
- Product Knowledge
- Spanish Fluency
- Academic advising
- Attention to Detail
- Reliability
- Organizational Skills
- Active Listening
- Emotional Support
- Records Maintenance
- Student Registration
- Student Records Maintenance
Timeline
Customer Care Representative
Hawx Pest Control
07.2023 - 08.2023
Arrangements Maker
Sola Wood Flowers
06.2023 - 07.2023
Financial Assistant / ESL School
American One English Schools
03.2022 - 08.2022
Student Advisor / ESL School
American One English Schools
10.2020 - 02.2022
Sales Associate
Boost Mobile by Evolution Wireless LLC
01.2020 - 10.2020
Intern / Marketing and Sales Department
POLIGRUP S.A.
10.2015 - 10.2015
Bachelor of Arts - Applied Psychology
Universidad Catolica Santiago De Guayaquil
High School Diploma -
Unidad Educativa Veintiocho De Mayo
Similar Profiles
Anthony JenningsAnthony Jennings
Sales Representative at Hawx Pest ControlSales Representative at Hawx Pest Control
Genesis RamirezGenesis Ramirez
Sales/ Marketing Associate Intern at Hawx Pest ControlSales/ Marketing Associate Intern at Hawx Pest Control
Rodrigo PimentaRodrigo Pimenta
Outside Sales Representative at Hawx Pest ControlOutside Sales Representative at Hawx Pest Control