Stephanie Graham
West Haven,UT
Summary
Successful Customer Care Representative with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Hawx Pest Control
Ogden , UT
2023.07 - 2023.08
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
Arrangements Maker
Sola Wood Flowers
Ogden , UT
2023.06 - 2023.07
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Financial Assistant / ESL School
American One English Schools
West Valley City , UT
2022.03 - 2022.08
- Send reminders to students about upcoming payments and updates.
- Update excel spreadsheet monthly income.
- Maintain students personal and financial information updated.
- Supported students'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Increased financial accuracy by diligently maintaining and updating financial records.
- Managed office inventory and ordered new supplies when items were running low.
Student Advisor / ESL School
American One English Schools
West Valley City , UT
2020.10 - 2022.02
- Reply to email applications from prospective international and local students.
- Answer phone calls inquiring how to apply to school and student visas.
- Help with registration of international and local students.
- Assist current students with their class schedule, school platform, grades status, etc.
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
- Assessed effectiveness of current advising practices through regular evaluation measures including surveys, focus groups, and student performance data.
Sales Associate
Boost Mobile by Evolution Wireless LLC
Salt Lake City , UT
2020.01 - 2020.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Intern / Marketing and Sales Department
POLIGRUP S.A.
Guayaquil
2015.10 - 2015.10
- Maintained accurate records of yearly sales in Excel, comparisons of past years and projections.
- Created orders and answered emails from suppliers.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Arts - Applied Psychology
Universidad Catolica Santiago De Guayaquil
Guayaquil, EcuadorHigh School Diploma -
Unidad Educativa Veintiocho De Mayo
Guayaquil, Ecuador02.2016
Skills
- Customer Service
- Call center experience
- Problem Resolution
- Appointment Scheduling
- Computer Skills
- Teamwork and Collaboration
- Understanding Customer Needs
- Product Knowledge
- Spanish Fluency
- Academic advising
- Attention to Detail
- Reliability
- Organizational Skills
- Active Listening
- Emotional Support
- Records Maintenance
- Student Registration
- Student Records Maintenance
Timeline
Customer Care Representative
Hawx Pest Control
2023.07 - 2023.08
Arrangements Maker
Sola Wood Flowers
2023.06 - 2023.07
Financial Assistant / ESL School
American One English Schools
2022.03 - 2022.08
Student Advisor / ESL School
American One English Schools
2020.10 - 2022.02
Sales Associate
Boost Mobile by Evolution Wireless LLC
2020.01 - 2020.10
Intern / Marketing and Sales Department
POLIGRUP S.A.
2015.10 - 2015.10
Bachelor of Arts - Applied Psychology
Universidad Catolica Santiago De Guayaquil
High School Diploma -
Unidad Educativa Veintiocho De Mayo
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