STEPHANIE GRANDE
PHILADELPHIA,PA
Summary
Experienced professional with an eagerness to embrace new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Motivated contributor to achieving goals.
Overview
14
14
years of professional experience
Work History
Assistant Teacher
New Foundations Charter school
01.2021 - Current
- Collaborated with educators to establish structured goals for improving student outcomes.
- Support students in class with various subjects in classroom setting
- Encourage active participation in class discussions and assist students with academic and behavioral requirements
- Conduct small group work with students focused on PSSA testing
- Mentor students with behavioral disorders and trauma
- Experience supporting children with learning disabilities, IEPs
- Collaborate closely with administration and counseling, ensuring consistent communication for enhanced student success.
Medical Receptionist
Bridesburg Pain and Spine Injury clinic
02.2018 - 05.2019
- Scheduled Patient appointments
- Maintained patient electronic/paper charts
- Retrieval of incoming and outgoing faxes
- Collected patient information and verified insurance details accurately.
- Called patients to confirm scheduled appointments and obtain additional details.
- Insurance eligibilities
- Handling of copayments
- Medical record requests
- Consulted with attorneys on MVA and Workers Comp matters.
- Greeted patients and answered phone calls promptly and professionally.
Medical Assistant/Receptionist
Associated Family Practice professionals
09.2013 - 10.2018
- Proficient in phlebotomy
- Familiarity with preventative and allergy injections
- ECG & PFT experience
- Chart documentation
- Use of Care 360 and Kareo systems
- Familiar with preventative care measures
- Prepping room and assisting physician with gynecological exams
- Referrals output and retrieval
- Coordinated insurance verification processes to ensure accurate billing procedures.
- Maintained organized patient records using electronic health record systems.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Provided assistance to clinicians during exams when needed.
- Collected and processed laboratory specimens for analysis.
- Administered vaccinations and performed basic laboratory tests as needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant/Receptionist
Geoffrey W. Temple Family Medical
01.2012 - 08.2013
- Obtained patient vitals to ensure accurate assessments.
- Conducted EKG tests for cardiac evaluation.
- Administered injections as per clinical protocols.
- Managed patient charts using Chart Maker Clinical software.
- Processed electronic prescriptions and medication refills efficiently.
- Assisted patients with EMS and heat/ice therapy.
- Supported chiropractors in therapy center operations.
- Coordinated appointment scheduling through Practice Manager system.
Education
Bachelor - Arts Psychology
Southern New Hampshire University
Manchester, NH01.2026
Associate - Arts Health Care Studies
Community College of Philadelphia
Philadelphia, PA01.2018
Medical Assistant Cert. - Philadelphia, PA
CHI Institute
Philadelphia, PA01.2011
Diploma - Philadelphia, PA
Saint Hubert High school
Philadelphia, PA01.2009
Skills
- Medical receptionist duties
- Appointment scheduling and management
- Patient record handling
- Fax retrieval and transmission
- Insurance eligibility verification
- Copayment collection
- Medical record requests
- Microsoft Office proficiency
- Classroom management
- Child development
- Behavioral support
- Team collaboration
- Diversity and inclusion
- Effective listening
- Critical thinking
- Smart Pass utilization
- Medisoft software proficiency
- Typing speed of 60 WPM
- Vital signs assessment
- Electrocardiogram performance
- Injection administration
- Chart management
- Electronic prescription processing
- Medication refill coordination
- Heat and ice therapy application
- Motor vehicle accident and workers' compensation knowledge
- Appointment scheduling and coordination
- Legal record request handling
- Patient care
- Time management
- Problem resolution
- CPR
- Venipuncture and phlebotomy
Languages
English
Timeline
Assistant Teacher
New Foundations Charter school
01.2021 - Current
Medical Receptionist
Bridesburg Pain and Spine Injury clinic
02.2018 - 05.2019
Medical Assistant/Receptionist
Associated Family Practice professionals
09.2013 - 10.2018
Medical Assistant/Receptionist
Geoffrey W. Temple Family Medical
01.2012 - 08.2013
Bachelor - Arts Psychology
Southern New Hampshire University
Associate - Arts Health Care Studies
Community College of Philadelphia
Medical Assistant Cert. - Philadelphia, PA
CHI Institute
Diploma - Philadelphia, PA
Saint Hubert High school