STEPHANIE GRANT
Brownsburg,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Sr. Client Success / Department Lead
Angi
04.2023 - Current
- Boosted client retention rate by 25% and grew advertising revenue by $2M through contract renewals and upselling opportunities
- Conducted data analysis to identify business opportunities and align with customer expectations
- Initiated consultative engagements with Service Pros, enhancing their understanding of ANGI's offerings.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and maintained relationships with customers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Maintained high level of understanding regarding industry trends, legislation, compliance, and competitor activity.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Success Manager
Salesforce
10.2021 - 05.2023
- Managed over 400 accounts independently without a dedicated Success Manager
- Conducted weekly meetings and maintained strong working relationships with all RVPs in Success and Sales
- Ensured all non-named accounts had the necessary resources for success
- Collaborated with support and service teams to address escalations within Retail Strategy and Enterprise
- Created and managed Slack channels for Account Executives handling non-named accounts across Strat, Enterprise, Commercial, and Consumer Goods sectors
- Developed roadmaps and success plans to ensure accounts engaged effectively with purchased products, maximizing ROI at renewal.
Sr. Client Success Manager / Department Lead
Angi
06.2014 - 10.2021
- Efficiently managed a portfolio of over 800 accounts
- Initiated consultative engagements for Service Pros, enhancing their understanding of ANGI's offerings
- Collaborated with directors and management teams across various department lead groups to foster department culture, improve training, and achieve workload success
- Served as department lead, overseeing team operations, department culture, driving strategic initiatives, and ensuring alignment with company goals.
Mobile Manager
Best Buy
03.2007 - 06.2014
- Supervised a team of 35 employees, providing leadership and direction
- Coached and trained employees on effective sales behaviors and comprehensive product knowledge
- Conducted one-on-one meetings with employees to discuss development and career progression
- Managed P&L reporting ensuring financial health and operational efficiency
- Achieved a 45% increase in customer satisfaction by optimizing daily sales floor operations.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, IN06.2003
Skills
- SalesForce
- Hubspot
- Team Leadership
- Conflict Resolution
- Strategic Account Development
- Coaching and Mentoring
- Forecasting
- Relationship Management
- Time Management
- Project Management
- Performance Management
- Performance Evaluations
- Staff Training and Development
- Expectation setting
Certification
- Salesforce Admin Certification
- Salesforce Triple Ranger
Timeline
Manager, Sr. Client Success / Department Lead
Angi
04.2023 - Current
Success Manager
Salesforce
10.2021 - 05.2023
Sr. Client Success Manager / Department Lead
Angi
06.2014 - 10.2021
Mobile Manager
Best Buy
03.2007 - 06.2014
High School Diploma -
Elkhart Memorial High School
- Salesforce Admin Certification
- Salesforce Triple Ranger
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