Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Stephanie Gray

Summary

Well-qualified Customer Service Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

House Cleaner

Gray's Cleaning Service
Lithia, Florida
12.2019 - 02.2022
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Managed workload across fifty houses and satisfied customer needs for cleaning standards and details.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Waxed and polished wood floors and other woodwork.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.

Packer

M&N Plastics
Plant City, Florida
07.2006 - 06.2007
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Recorded each completed job in equipment use log.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Created shipping labels to complete daily order processing.
  • Reviewed orders to verify products met specifications.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Labeled and shrink-wrapped pallets for shipment.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Customer Service Representative

Walmart
Plant City, FL
02.2004 - 07.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Machine Operator

Key Safety Systems
Lakeland, Florida
08.2003 - 02.2004
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Kept detailed production records and identified hold-ups.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.

Customer Service Representative

Circle K Corp
Plant City, FL
06.1999 - 09.2000
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Maintained financial accounts by processing customer adjustments.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Used [Software] to keep records of customer interactions, customer accounts and file documents.
  • Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Communicated professionally with colleagues, freelancers and clients.
  • Recommended products to customers, thoroughly explaining details.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

GED -

Plant City High School
Plant City, FL
06.1999

Skills

  • Guest Service and Support
  • Responding to Difficult Customers
  • Report Preparation and Analysis
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Office Management
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Service and Assistance

Timeline

House Cleaner

Gray's Cleaning Service
12.2019 - 02.2022

Packer

M&N Plastics
07.2006 - 06.2007

Customer Service Representative

Walmart
02.2004 - 07.2006

Machine Operator

Key Safety Systems
08.2003 - 02.2004

Customer Service Representative

Circle K Corp
06.1999 - 09.2000

GED -

Plant City High School

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Stephanie Gray