Stephanie Gray
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Warranty Specialist
La-Z-Boy Furniture
05.2014 - Current
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Front Office Associate
Ivan Smith Furniture
11.2011 - 04.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards against identification.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Completed work schedules, managed 5 calendars and arranged appointments
Customer Service Representative
Convergys, AT&T
02.2011 - 11.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Office Manager
Lacks Home Furniture
02.2008 - 12.2010
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Delivered performance reviews, recommending additional training or advancements.
Education
High School Diploma -
Gilmer High School
Gilmer, TX05.2002
Skills
- Microsoft Excel
- Active Listening
- Prior authorization processing
- Credit Card Payment Processing
- Microsoft Word
- Microsoft Outlook
- Google Docs
- Filing
- Prioritization
- 10-Key
Timeline
Warranty Specialist
La-Z-Boy Furniture
05.2014 - Current
Front Office Associate
Ivan Smith Furniture
11.2011 - 04.2014
Customer Service Representative
Convergys, AT&T
02.2011 - 11.2011
Office Manager
Lacks Home Furniture
02.2008 - 12.2010
High School Diploma -
Gilmer High School
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