Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie Grayson

Cheshire,CT

Summary

Proven leader at Rehabilitation Associates, Inc., adept in HIPAA regulations and medical coding, enhanced patient satisfaction and increased revenue collection through meticulous attention to detail and effective multitasking. Demonstrated strong work ethic by streamlining operations and fostering team collaboration, significantly improving staff productivity and patient care coordination.

Overview

28
28
years of professional experience

Work History

Medical Office Manager

Rehabilitation Associates, Inc.
08.2013 - Current
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices, including ICD-10 coding.
  • Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
  • Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
  • Ensured compliance with regulatory requirements and industry best practices by regularly reviewing policies and procedures.
  • Improved staff productivity through regular training sessions, performance evaluations, and feedback.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
  • Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
  • Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
  • Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.


Athletic Trainer

Rehabilitation Associates, Inc.
08.1996 - Current
  • Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
  • Developed a positive rapport with student-athletes, promoting trust in the athletic training process.
  • Provided emergency care to injured athletes during games and practices, minimizing further complications or damage.
  • Coordinated care with team doctors, athletes, families, and coaches.
  • Collaborated with other healthcare professionals, such as physicians and physical therapists, to establish comprehensive treatment plans for injured athletes.
  • Taught CPR for the Professional Rescuer to fellow employees

Education

Bachelor of Science - Athletic Training

Plymouth State University
Plymouth, NH

Master of Arts - Education

Sacred Heart University
Fairfield, CT

Skills

  • Strong Work Ethic
  • HIPAA Regulations Understanding
  • Effective Multitasking
  • Professional telephone etiquette
  • Medical terminology knowledge
  • Conflict Resolution
  • Attention to Detail
  • Medical coding familiarity

Affiliations

  • ATC/LATC

Timeline

Medical Office Manager

Rehabilitation Associates, Inc.
08.2013 - Current

Athletic Trainer

Rehabilitation Associates, Inc.
08.1996 - Current

Bachelor of Science - Athletic Training

Plymouth State University

Master of Arts - Education

Sacred Heart University

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Stephanie Grayson