Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Stephanie Abdul

Stephanie Abdul

Magnolia,DE

Summary

Polished Collections Specialist with key strengths in Public Relations. With ten plus years’ experience handling business to business collections.

Overview

22
22
years of professional experience

Work History

Fleet Account Credit Analyst

Pep Boys Corporate
10.2020 - Current
  • Continuously exceeds department quarterly goals -Directly responsible for analyzing and rectifying all billing discrepancies while verifying that payments are posted correctly -Manages portfolio, monitor timely arrival of payments via check, credit cards and ACH -Communicates and works closely with all operational groups to uphold company policies and procedures -Negotiates and set up monthly payment plans with customers -Performs analysis to resolve and respond to customers issues, queries on a timely basis -Maintained level of communication with attorney and clients via telephone and e-mail -Perform collection calls daily and contact clients by e-mail -Escalate potential payment issues to appropriate levels of management -Review and analyze e-billing processes -Research and resolve un-applied cash in a timely fashion -Responsible by managing own portfolio of customers -Oversee the collections activities in conjunction with the billing department to amend any invoicing errors and establish procedures to avoid invoice rejections -Perform credit checks and determine credit limit for commercial accounts -Place delinquent accounts on hold and release hold once account is in good standing

Legal Account Analyst

Saul Ewing Arnstein & Lehr
06.2018 - 05.2020
  • Maintained strong attorney and client relationships -Managed attorneys accounts, monitor timely arrival of payments via check, credit cards and ACH -Prepared daily cash receipt report -Negotiated and set up monthly payment plans with clients -Performed analysis to resolve and respond to attorney and client issues, queries on a timely basis -Maintained level of communication with attorney and clients via telephone and e-mail -Performed collection calls daily and contact clients by e-mail -Escalated potential payment issues to appropriate levels of management -Reviewed and analyze e-billing processes -Researched and resolved un-applied cash in a timely fashion -Responsible by managing own portfolio of clients -Worked closely with the billing department to resolve any billing disputes. -Worked closely with Accounts Receivable to ensure the accuracy of payments. -Responded promptly to internal and external clients/attorneys’ queries and requests concerning billing -Identified, documented, and recommend delinquent accounts that require external collection efforts -Opening checks daily, log on spreadsheet and process financial report daily. -Worked closely with accounts receivable -Met departmental metrics for AR Aging Reduction and Cash Collections -Analyzed accounts for write off and consulted with attorneys, supervisor, and CEO for approval.

Major Account Collections Specialist (Consultant)

Zoetis
10.2016 - 06.2018
  • Managed $5 million portfolio at 90% current - Brought $5 million portfolio, brought to 90% current in 3 months - Reduced number of invoices short paid by 80% on a monthly average -Performed a minimum of fifty calls per day to delinquent customers -Communicated to field personnel to resolve customer delinquency -Processed and distributed customers’ requests for refunds. -Resolved pricing, tax, billing, and payment application problems including debit memos and chargebacks. -Communicated credit decisions to the sales force consistently, effectively, clearly, and timely -Recommended payment plans based on earnings, payment history, savings data, cash flow and purchase activity. -Updated sales and management on past due accounts by providing specific updates for each customer -Managed a weekly updated aging. -Prepared final demand letters weekly or as needed -Proposed recommendations regarding placing customers on credit hold or blocked. -Worked with collection agencies and lawyers. -Worked with the sales team, accounts payable, genetics and tax team to resolve customers billing disputes. -Created and sent collection letters, statements, and invoices -Provided customers with proof of deliveries, purchase orders, invoices to accelerate payments -Established strong business relationship with customers -Interacted with customers via phone navigating on website to process credit card and e-check payments. -Reconciled customer billing and payments to ensure accuracy of accounts receivable balances. -Documented daily collection activities and report to senior management -Responded promptly to internal and external clients queries and requests concerning billing -Identified, documented, and recommend delinquent accounts that require external collection efforts

Critical Account Specialist (Consultant)

Iron Mountain
05.2016 - 10.2016
  • Managed $4 million portfolio, brought to 90% current in 3 months - Reduced number of invoices short paid by 89% on a monthly average - Business to Business collection calls. - Researched & analyzed accounts. - Collaborated collectively with partners and account teams. - Responded promptly to internal and external clients queries and requests concerning billing - Resolved customer account issues through verbal and written communication with sales, inventory, and accounting department -Advised the sales teams of clients with large balances of past due receivables -Consistently met or exceeded quarterly and annual collection objectives. -Identified a valid contact, identify any disputes, resolve the disputes, and bring the account current and keep it current. -Managed collection of delinquent accounts such as government, healthcare, finance, and global accounts
  • First month of being employed I received an award for recovering old debt from 2013. -Advised the sales teams of customers with large balances of past due receivables. -Established strong business relationship with customers’ purchasing procurement and accounts payable. - Responded timely to internal and external clients queries and requests concerning billing

Collection Regional Specialist

Access Information Protected
06.2015 - 05.2016
  • Collected $1 million monthly - Reduced number of invoices short paid by 90 % on a monthly average -Business to Business collection calls. -Established strong business relationship with clients’ purchasing procurement and accounts payable organizations. -Researched and resolved un-applied cash in a timely fashion -Tracked and resolved discrepancies with client accounts. -Monitored outstanding account balances and skip tracing. - Analyzed and resolved collection issues and handle in a timely manner. - Negotiated payment arrangements, Increased weekly cash flows. -Worked closely with Accounts Receivable and the Vice President to ensure the accuracy and timeliness of payments.

Credit Analyst Assistant & Payroll Coordinator

Titanium Metals
04.2011 - 05.2014
  • Managed $10 million portfolio, brought to 90% current in 3 months - Reduced number of invoices short paid by 90 % on a monthly average -Performed fifty calls per day to delinquent customers -Documented consumer contacts on systems of record. -Negotiated payment arrangements on past owing receivables. -Processed monthly and quarterly statements
  • Assisted in all domestic and international credit operations for publicly traded Fortune 100 companies
  • Increased weekly cash flows from collections. -Reduced delinquent accounts
  • Assisted in the introduction of an expanded review processes to limit the risk associated with our $40 million portfolio. -Increased weekly cash flows from collections with financial team -Resolved pricing, tax, billing, and payment application problems including debit memos and chargebacks. -Communicated to field personnel to resolve customer delinquency -Resolved pricing, tax, billing, and payment application problems including debit memos and chargebacks. -Recommended payment plans based on earnings, payment history, savings data, cash flow and purchase activity. -Managed a monthly updated aging. - Solicited payments for overdue accounts through regular follow-up with delinquent customers

Claims Data Processor/ Temporary Assignment (Consultant)

Esis, Inc/Ace American Insurance
06.2010 - 08.2010
  • Accurately registered new claim loss information on multiple software systems. -Reviewed and audited information to ensure data quality. -Demonstrated ability to quickly learn -Performed data entry from source document into computer-connected terminal -Processed claims, improve business performance and customer satisfaction. -Verified, updated, and corrected source documents -Communicated effectively with teams ensuring quality and timely expedition of customer requests. -Accurately registered and processed loss payments. -Prepared all required forms and documentation. -Performed other clerical functions as needed

Fundraising Donor Developer / Collections Supervisor

Messianic Jewish Alliance of America
12.2001 - 06.2006
  • Maintained relationships with top donors -Performed cold and warm lead calls. -Called prospective donors to motivate them to give charitably and politically -Persuaded constituents to donate. -Consistently maintained fund-raising goals according to financial need of the client. -Initiated outbound phone calls to clients for membership renewal and contributions -Reviewed and distributed mail, as well as process incoming funds -Interacted with constituents in support according to their needs. -Initiated all fundraising activities, managed public relations, and strengthened constituent’s loyalties. -Ensured timely payments per commitments. -Verified payment information. -Successfully managed objections -Coached, trained and encouraged new employees -Edited script and motivated employees. - Provided excellent presentations and maintaining proper records of donations, donors contact detail and donors’ history.

Education

Information Processing Specialist -

Advance Career Training
Upper Darby, PA

Academics -

The Queens High School for Girls
Kingston, Jamaica

Skills

  • Managed, negotiated & resolved delinquent accounts
  • Boosted company performance
  • Strong written, presentation, verbal, organizational, and people skills; demonstrated ability to relate well to individuals from diverse backgrounds
  • In-depth knowledge of improving processes and procedures by inputting valuable insight
  • Eloquent speaker who always exceeds the company’s expectations, with excellent work etiquette
  • Proficient in programs including Microsoft Office Suite, SAP, ACT, Windows XP, Microsoft Money, Sales Force, Star Collect, Elite and Excel
  • Experience utilizing people skills to effectively develop, cultivate, and maintain ongoing professional relationships with donors
  • Proven social networking skills
  • Microsoft Excel Proficiency
  • Portfolio Management

Timeline

Fleet Account Credit Analyst

Pep Boys Corporate
10.2020 - Current

Legal Account Analyst

Saul Ewing Arnstein & Lehr
06.2018 - 05.2020

Major Account Collections Specialist (Consultant)

Zoetis
10.2016 - 06.2018

Critical Account Specialist (Consultant)

Iron Mountain
05.2016 - 10.2016

Collection Regional Specialist

Access Information Protected
06.2015 - 05.2016

Credit Analyst Assistant & Payroll Coordinator

Titanium Metals
04.2011 - 05.2014

Claims Data Processor/ Temporary Assignment (Consultant)

Esis, Inc/Ace American Insurance
06.2010 - 08.2010

Fundraising Donor Developer / Collections Supervisor

Messianic Jewish Alliance of America
12.2001 - 06.2006

Information Processing Specialist -

Advance Career Training

Academics -

The Queens High School for Girls

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