Stephanie Green
South Pasasena,FL
Summary
Adept at team leadership and complex problem-solving, I significantly enhanced customer satisfaction and sales at Carinos Northern Italian. My proactive approach in staff training, upselling strategies, and efficient time management led to notable operational improvements. Skilled in verbal and written communication, I excel in high-pressure environments, driving team performance and guest rapport.
Overview
17
17
years of professional experience
Work History
Manager, Server, Bartender
Carinos Northern Italian
07.2018 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender Server
R Bar
01.2017 - 07.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager
Feolas
01.2016 - 07.2018
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Bartender, Server
Salty Rim
01.2016 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
FOH Manager
Sculleys Waterfront
09.2013 - 11.2016
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Bar Manager/ Catering Manager
Just Judy's
08.2006 - 09.2013
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Business Management
Indianapolis University Purdue University
Indianapolis, INHigh School Diploma -
Flint Central
Flint, MI06.1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager, Server, Bartender
Carinos Northern Italian
07.2018 - 11.2023
Bartender Server
R Bar
01.2017 - 07.2018
General Manager
Feolas
01.2016 - 07.2018
Bartender, Server
Salty Rim
01.2016 - 12.2016
FOH Manager
Sculleys Waterfront
09.2013 - 11.2016
Bar Manager/ Catering Manager
Just Judy's
08.2006 - 09.2013
Business Management
Indianapolis University Purdue University
High School Diploma -
Flint Central
Similar Profiles
Kylie BaileyKylie Bailey
Restaurant Hostess at Johnny Carinos Country ItalianRestaurant Hostess at Johnny Carinos Country Italian
Natalie MontecilloNatalie Montecillo
Bartender at Johnny Carinos Country ItalianBartender at Johnny Carinos Country Italian
Nolan SmithNolan Smith
Food Runner and Barback at Davios Italian Northern Italian SteakhouseFood Runner and Barback at Davios Italian Northern Italian Steakhouse
Beth-Ann HouseBeth-Ann House
Utility Billing Clerk at City of South DaytonaUtility Billing Clerk at City of South Daytona
Kenneth Lee Cate Jr.Kenneth Lee Cate Jr.
PartTime Faculty Family Practice Residency Program at Halifax Medical CenterPartTime Faculty Family Practice Residency Program at Halifax Medical Center