Stephanie Green
South Lake Tahoe,CA
Summary
I have a proven track record in small business operations and exceptional problem-solving abilities. At Home Sweet Home Tahoe!, I spearheaded operations, significantly enhancing customer satisfaction and loyalty through personalized service. Skilled in customer relationship management and multitasking, I excel in fast-paced environments, consistently delivering results that exceed expectations.
Overview
24
24
years of professional experience
Work History
Owner
Home Sweet Home Tahoe!
10.2016 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed day-to-day business operations.
- Manage all maintenance and care for family vacation properties and short term rentals. This includes heavy client relations, developing relationships with reliable contractors, etc.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Personal Assistant
EK Designs
04.2009 - 01.2015
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Accounts Payable Clerk
Buzz Oates Construction
03.2001 - 02.2004
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Education
Sierra College
Rocklin, CASkills
- Small business operations
- Verbal and written communication
- Project estimating
- Delegation
- Logistics
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Relationship Management
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Communication
Timeline
Owner
Home Sweet Home Tahoe!
10.2016 - Current
Personal Assistant
EK Designs
04.2009 - 01.2015
Accounts Payable Clerk
Buzz Oates Construction
03.2001 - 02.2004
Sierra College
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