Stephanie Green
Wilmington,DE
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Specialist II/Office Manager
State of Delaware DHSS/DSAMH
Newcastle, DE
04.2018 - Current
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout, and budgetary requirements.
- Checked stock to determine inventory levels and maintain office supply products.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Handled incoming calls and directed callers to appropriate department or employee.
Administrative Specialist II
State of Delaware DHSS/DSAMH Contracts
Newcastle, DE
09.2014 - 04.2018
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout, and budgetary requirements.
- Facilitated team meetings to discuss project progress, goals and objectives.
- Negotiated contracts with vendors and suppliers to reduce costs.
- Conducted interviews with staff members regarding workflow processes.
- Reviewed existing company contracts and negotiated contract terms and revisions with vendors.
- Delegated tasks to procurement teams to expedite work processes.
- Created templates for new contracts based on standard industry practices.
- Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
- Conducted regular reviews of existing contracts to identify areas for improvement or renegotiation.
- Managed vendor relationships by ensuring timely payments and resolving any payment disputes.
- Developed contract templates and updated policies and procedures to maintain contracting consistency.
- Formulated policies and procedures for bid proposals and procurement of goods and services.
Administrative Specialist I
State of Delaware Division for Visually Impaired
Newcastle, DE
08.2012 - 09.2014
- Coordinated events such as conferences, workshops, seminars.
- Drove customer feedback to deliver information to management for corrective action.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered and routed telephone calls and took messages.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded promptly to customer inquiries regarding product features or services offered.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Coordinated employee recruitment, performance evaluation and termination activities.
Education
Associate of Science - Nursing
Delaware Technical Community College
DE08-2026
Skills
- Travel arrangement scheduling
- Data Management
- Videoconference preparation
- Meeting planning
- Activity reporting
- Customer relations
- Scheduling
- Registration processing
- Spreadsheet creation
- Purchasing coordination
- Business correspondence
- Confidential document control
- Billing oversight
- Patient flow management
- Order processing
- Scheduling appointments
- Calendar management
Certification
- 911 emergency dispatch certification
- First Aid, Safety, & CPR
References
References available upon request.
Timeline
Administrative Specialist II/Office Manager
State of Delaware DHSS/DSAMH
04.2018 - Current
Administrative Specialist II
State of Delaware DHSS/DSAMH Contracts
09.2014 - 04.2018
Administrative Specialist I
State of Delaware Division for Visually Impaired
08.2012 - 09.2014
Associate of Science - Nursing
Delaware Technical Community College
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