Stephanie Green
Helotes,TX
Summary
Experienced insurance professional with several-years of handling claims, determining liability and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Subrogation Specialist
USAA
San Antonio, TX
06.2016 - 11.2022
- Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
- Negotiated settlements with responsible parties to maximize subrogation recoveries.
- Assisted in the development of strategies for successful resolution of subrogation cases.
- Reduced loss ratios through fair and prompt processing of claims.
- Input claim information and payments into company database.
- Provided support services such as document preparation or filing paperwork with courts or government agencies when necessary.
First Party Injury Adjuster
USAA
San Antonio, TX
05.2011 - 05.2016
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Coordinated with medical professionals to assess injury claims and determine compensation.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Prepared reports detailing the progress of complex claims investigations.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Negotiated settlements with claimants, attorneys and other parties.
- Communicated with personnel and legal counsel on claims involving litigation.
Auto Claims Adjuster
USAA
San Antonio, TX
08.1996 - 05.2011
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Investigated auto accident claims to determine liability and coverage.
- Researched applicable laws related to automobile accidents or losses.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Utilized claims software and databases for tracking and managing active claims.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Negotiated settlements with claimants when appropriate.
- Determined salvage value for total-loss vehicles.
- Identified and pursued subrogation opportunities to recover claim costs.
- Trained new claims adjusters on company policies, procedures, and best practices in claims handling.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Processed payments according to terms outlined in policy contracts.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Attended continuing education seminars to stay abreast of changes in the field.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
Appraisal Clerk
USAA
Austin, TX
05.1994 - 08.1996
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed customer payments accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Supported office clerical functions using word processing and other software, email and office machines.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered phones in a courteous manner while providing excellent customer service.
Education
High School Diploma -
William Howard Taft
San Antonio, TX05-1987
Some College (No Degree) - Business Administration
University of Texas At San Antonio
San Antonio, TXSkills
- Time management
- Strong negotiation skills
- Customer service
- Multitasking
- Microsoft Word, Guidewire experience
- Call center experience
- Excellent communication
- Decision-making capacity
Certification
- Licensed P&C license.. Effective thru 6/2025
- Legal Principles Claim Specialist - June 2010
Accomplishments
- Recognized for time management and increased productivity resulting in fast claim resolution
- Trained new hires to the Non Injury Role on the floor
Timeline
Subrogation Specialist
USAA
06.2016 - 11.2022
First Party Injury Adjuster
USAA
05.2011 - 05.2016
Auto Claims Adjuster
USAA
08.1996 - 05.2011
Appraisal Clerk
USAA
05.1994 - 08.1996
High School Diploma -
William Howard Taft
Some College (No Degree) - Business Administration
University of Texas At San Antonio
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