Stephanie Green

The Customer Pay Collector ensures that incoming calls are answered quickly, outgoing calls are at a maximum, utilizing the dialer. They will also ensure that costumer pay balances are collected and all performance goals met.

Job Responsibilities:

• Represents the company through professional conversation by means of inbound and outbound calls.
• Collects and processes payments, payment plans, and recurring payments.
• Ability to work effectively both individually and as a team.
• Initiate resolution to patient complaints.
• Advises collections department of required actions for billing.
• Submit all Change of Insurance information.
• Handles mail for the center, including responding to requests for CC information.

Requirements:

• Understand basic collection processes.
• Effective verbal and written communication skills.
• Able to work in an office and/or remote environment.
• Ability to work in multiple applications.
• Is resourceful and can identify options for reaching a successful conclusion based on available resources.
• Define problems, collect data, establish facts, and draw valid conclusions.

Job Responsibles:

• Managing the procurement process for an organization.
• Work with internal and external stakeholders to identify procurement needs, evaluate suppliers and vendors, negotiate contracts, and ensure the timely delivery of goods and services.
• Develop purchasing guidelines, establish relationships with supply vendors, and ensure that all purchasing procedures are being followed.
• Some data entry.

Job Responsibilities:

• Filing insurance documents alphabetically and numerically.
• Some data entry.