Stephanie Greene

-Receive incoming emergency calls.

-Monitor multiply displays of pertinent information.

-Use excellent communication and customer service skills.

-Type incoming information at a high rate of speed.

-Demonstrate accuracy in all recorded information.

-Navigate through multiple interfaces and computer systems efficiently.

-Met with clients to conduct assessments of current situations and establish what needs to address.

-Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.

-Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.

-Attended all necessary court appearances.

-Display excellent customer service while maintaining client privacy and dignity

-Handled customer inquiries and suggestions courteously and professionally.

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

-Updated account information to maintain customer records.

-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

-Maintained confidential records and documentation in database.

-Attended and participated staff meetings and training seminars.

-Conducted intake interviews and completed assessments for prospective partner families.

-Planned and participated in off-site and on-site family events and activities.

-Provided valuable feedback on program effectiveness, contributing constructive input during staff meetings and strategic planning sessions.