Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie Greene

Stephanie Greene

Clarksburg,WV

Summary

Adept at fostering client well-being and advocacy, my tenure at Arc of Harrison County honed my skills in mental health awareness and partnership building. Demonstrating professionalism and active listening, I enhanced service delivery through innovative support strategies, achieving significant improvements in client outcomes. My approach integrates rigorous documentation management with empathetic client relations, setting a benchmark for excellence in community support.

Overview

18
18
years of professional experience

Work History

Community Support Specialist, AMAP

Arc of Harrison County
03.2013 - Current
  • Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
  • Developed effective communication strategies to facilitate understanding between clients and their support networks.
  • Trained new staff members in best practices for community support work while promoting a culture of empathy and professionalism.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Liaised with community members, recommending resources and programs.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Enhanced client well-being by providing personalized support and resources tailored to individual needs.
  • Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
  • Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
  • Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
  • Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
  • Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
  • Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
  • Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
  • Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
  • Maintained up-to-date knowledge on relevant policies, regulations, and best practices through ongoing professional development.
  • Implemented data-driven interventions for continuous improvement in client outcomes and program effectiveness.
  • Kept case files updated, accurate and aligned with requirements.
  • Coordinated with different service providers to meet clients' individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Administered medications to individuals who needed assistance. Logged and documented all use, pill count, narcotics tracking, and reported anticipated refills for medications, supplies, and other prescriptions.
  • CPR/ first aid certified

Direct Service Worker

ResCare
02.2008 - 03.2013
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
  • Mentored new staff members by sharing knowledge of best practices in direct service work as well as company policies.
  • Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
  • Ensured compliance with federal, state, and local regulations regarding patient rights, confidentiality, safety standards, staff training requirements.
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
  • Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
  • Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.

Domestic Department

Gabriel Brothers
02.2008 - 12.2008

Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Performed inventory control, such as counting, and stocking merchandise.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Provided backroom support by organizing i

shipments, tagging merchandise correctly, and restocking shelves as needed.
Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Performed routine price checks.
Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Monitored customers for signs of security concerns and escalated issues
Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.

Increased sales during promotional periods, skillfully setting up displays that attracted customer attention.
Optimized product placement, using insights from sales trends to highlight high-demand items.
Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.


Convenient Store Clerk

Kompak
10.2007 - 02.2008
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Night Stocker

Kroger
06.2006 - 12.2007

Education

Cosmetology -

Clarksburg Beauty Academy
Clarksburg, WV
09.2005

Doddridge County High School
West Union, WV
06.2004

Skills

  • Mental health awareness
  • Conflict Mediation
  • Partnership Building
  • Behavioral support
  • Client Advocacy
  • Individualized support
  • Budgeting and finance
  • Personal care assistance
  • First-aid and CPR
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Active Listening
  • Relationship Building
  • Team building
  • Public relations
  • Conflict Resolution
  • Professionalism
  • Written Communication
  • Documentation Management

Timeline

Community Support Specialist, AMAP

Arc of Harrison County
03.2013 - Current

Direct Service Worker

ResCare
02.2008 - 03.2013

Domestic Department

Gabriel Brothers
02.2008 - 12.2008

Convenient Store Clerk

Kompak
10.2007 - 02.2008

Night Stocker

Kroger
06.2006 - 12.2007

Cosmetology -

Clarksburg Beauty Academy

Doddridge County High School
Stephanie Greene