Stephanie Gregory
Eagle Mountain,UT
Summary
Personable, patient and professional in assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Motivated to learn new positions and work as a team to make the every experience with Southwest the best it can possibly be. Work well with others and believe anything can be accomplished when working as a team.
Overview
34
34
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Salt Lake City, UT
07.2021 - Current
- Fluent in all customer service areas, ticket counter, gates and baggage service office.
- Helps large volume of customers every day.
- Positive attitude
- Very organized, dependable and friendly.
- Works well under pressure, able to come up with concrete plans and execute them.
- Member of our culture committee.
Customer Service Agent
Southwest Airlines
Ontario, CA
03.2001 - 07.2021
- Proficient in diversions. Secured hotels, buses or charter vans, to get passengers to their destination.
- Station trainer
- Active Member in Culture Committee
- Temporary Supervisor when needed.
- Knowledgeable in all customer service areas, ticket counter, gates and baggage service office.
Customer Service Representative
TWA Airlines
Ontario, CA
09.1998 - 03.2001
- Checked in large volumes of passengers daily
- Weight and balance of aircraft
- Fuel slips
- Ordered meals
- Pulled jet bridge up to and away from aircraft
- Communicated with pilots upon landing
- Baggage Service Office
- Ticketing
- Re-booked passengers due to cancellations or misconnections.
Customer Service Rep (Reservations Office)
TWA Airlines
Los Angeles, CA
10.1990 - 03.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Taught new hire classes
- Helped write TWA's international training manual
- Rate Desk Assistance, International Assistance Desk, SOS
- Inside Sales Rep
- Top 5% Seller in Company
Education
Certificate of Completion - Travel Management
Trans World Travel Academy
Los Angeles10.1990
High School Diploma -
Alta Loma High School
Alta Loma, CA06.1990
Skills
- Building Customer Trust and Loyalty
- Baggage Handling, Call Documentation, Baggage Handling
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Information Updates
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Making Announcements
- Team-Oriented and Cooperative
Timeline
Customer Service Agent
Southwest Airlines
07.2021 - Current
Customer Service Agent
Southwest Airlines
03.2001 - 07.2021
Customer Service Representative
TWA Airlines
09.1998 - 03.2001
Customer Service Rep (Reservations Office)
TWA Airlines
10.1990 - 03.2001
Certificate of Completion - Travel Management
Trans World Travel Academy
High School Diploma -
Alta Loma High School
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