STEPHANIE GRIFFIN
Atlanta,GA
Summary
Results-driven operations leader with over 20 years of experience in business development and complex clinical management. Proven track record of driving sales growth, generating new business, building and maintaining relationships with key accounts, and motivating and managing others. Known for multifaceted problem-solving, executing progressive sales strategies that expand market share, and achieving key focus product goals and bottom-line objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Director
Atlanta Technical College
Atlanta, GA
03.2023 - Current
- Managing four allied health programs: Central Sterile Supply Processing, Nurse Aide, Patient Care Technician, and Hemodialysis Technician.
- Planning, budgeting, and buying medical equipment and supplies for programs.
- Manage Program Advisory Council (PAC) that meets at least twice per year. Serving as Chairperson for Community Awareness and Engagement Committee.
- Leading efforts for program initiation includes securing clinical sites, buying programmatic accreditation, completing, and administering the learning site budget allocations, and recruiting, hiring, and evaluating faculty. Representing the program in the community at large.
- Managing five adjunct instructors. Organizing faculty teaching loads and class schedules.
- Provide instruction for courses. Utilized a range of teaching styles and methods, adapting coursework to meet the needs of diverse learners with varying abilities.
Practice Manager II
Piedmont Healthcare
01.2022 - 03.2023
- Manage daily administrative and clinical operations of a medical group practice with five providers and ten staff members
- Responsible for all medical billing and collections, budget planning, and training employees for maximum efficiency
- Act as an internal and external liaison with providers, employees, and Piedmont partners
- Enforce and ensure practice operations adhere to Joint Commission and OSHA standards
- Increased workforce efficiency resulting in a productivity index over 100%
- Improved customer satisfaction and retention by improving patient experiences and altering ineffective practice processes
- Boosted provider RVUs and practice revenue by increasing patient volume by adding a new physician, reducing productivity fluctuations.
Respiratory Therapist
Apria Healthcare
09.2019 - 12.2021
- Hired as a clinical expert responsible for administering routine patient care to respiratory-compromised patients in an outpatient setting
- Performed clinical assessments and trained patients on maximizing therapeutic outcomes for a better quality of life
- Coordinated with operations and sales teams to recommend and implement preventative measures in collaboration with medical providers
- Reduced hospital readmissions for critical respiratory patients by providing routine, patient-centric follow-ups
- Partnered cross-functionally with physicians, sales, and operations to recommend and implement preventative care initiatives resulting in 75% compliance for treatment plan adherence
- Utilized community-based resources to locate appropriate care solutions for patients with minimal support or resources.
Director of Marketing
Signature Healthcare
08.2018 - 09.2019
- Responsible for the pre-admission assessments of patients, community relations, sales, and marketing for a skilled nursing facility
- Cultivated robust relationships with case managers, social workers, and physicians to boost occupancy rates
- Surpassed monthly census budget by 20% via enhanced referral relationships
- Implemented community outreach plan resulting in a 10% increase in new business.
Rehab Liaison
HealthSouth
07.2016 - 08.2018
- Developed and maintained a targeted marketing program to identify undeveloped accounts and enhance new business opportunities, leading to volume growth
- Exceeded referral volume by 20% by leveraging managed care partnerships to establish a preferred provider agreement with Grady Healthcare
- Targeted marketing efforts toward stroke floors of hospitals to supplement new business.
Marketing Director
Grace Healthcare
12.2015 - 07.2016
- Directed the marketing team and built the overall brand strategy
- Maintained 80% conversion ratio for the volume of admissions compared to the number of referrals
- Achieved Top 20 for census to budget.
Clinical Liaison
Kindred Healthcare
09.2011 - 11.2014
- Generated new admissions within assigned territory for patients requiring long-term acute care
- Utilized InterQual criteria to assess and identify potential patients for admission
- Supported sales team in opening new accounts and upselling existing services
- Overachieved revenue growth by 104% through upselling patient care service upgrades
- Developed sales strategy by identifying high-acuity prospects from referral sources to increase patient admissions by 15%.
Account Manager
Ambient Healthcare
06.2008 - 09.2011
- Sold specialty pharmacy and home infusion services to healthcare professionals
- Hired and trained new sales representatives
- Procured preferred provider agreement with Grady Hospital for specialty pharmacy/home infusion services by leveraging a partnership with Visiting Nurse Health Systems
- Hired, trained, and managed new sales representatives; expanded market share by 10%.
Business Development Manager
Visiting Nurse Health Systems
04.2004 - 06.2008
- Led business development and marketing efforts for home healthcare services
- Assisted VP of Sales with designing and implementing promotional programs that optimized revenue in a saturated market.
- Utilized positive rebranding via continuous patient follow-ups to secure provider agreement with South Fulton Hospital; revenue boosted by 20%
- Grew referrals 100% month-over-month.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Education
Master of Business Administration - Healthcare Services
Strayer University
Morrow, GABachelor of Arts - Applied Behavioral Science
National Louis University
Atlanta, GAAssociate of Applied Science - Respiratory Therapy
Wallace College
Dothan, ALSkills
- Revenue Generation
- Performance Optimization
- Project Management
- Strategic Consultant
- Cross-functional Collaboration
- Financial Management
- Revenue Cycle Management
- Customer Service/Support
- Regulatory Compliance
- Sales Management
- Training and Development
- Clinical Management
- Data Analysis
- Team Building
- Healthcare Management
- Business Development
- Managed Care Partnerships
- Contract Negotiations
- Policy Implementation
Websites
Certification
- Registered Respiratory Therapist, Georgia Composite Medical Board.
- Legal Healthcare Consultant, National Center for Paralegal Training, Atlanta, GA.
- Life, Health and Property Casualty license
Timeline
Program Director
Atlanta Technical College
03.2023 - Current
Practice Manager II
Piedmont Healthcare
01.2022 - 03.2023
Respiratory Therapist
Apria Healthcare
09.2019 - 12.2021
Director of Marketing
Signature Healthcare
08.2018 - 09.2019
Rehab Liaison
HealthSouth
07.2016 - 08.2018
Marketing Director
Grace Healthcare
12.2015 - 07.2016
Clinical Liaison
Kindred Healthcare
09.2011 - 11.2014
Account Manager
Ambient Healthcare
06.2008 - 09.2011
Business Development Manager
Visiting Nurse Health Systems
04.2004 - 06.2008
Master of Business Administration - Healthcare Services
Strayer University
Bachelor of Arts - Applied Behavioral Science
National Louis University
Associate of Applied Science - Respiratory Therapy
Wallace College
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