Dynamic customer service professional with extensive experience at Unifi Aviation, excelling in ticketing management and travel documentation. Proven ability to thrive in high-stress environments while building trust and rapport with clients. Adept at enhancing service quality through effective communication and problem-solving skills, ensuring exceptional customer experiences.
Maintains supervision over dependent, neglected, or delinquent youth incarcerated in the Juvenile Detention Center.
Determines whether a youth in a crisis situation should be admitted, or if a voluntary referral or a police referral should be made.
Interviews the police officer/juvenile court worker and the parents.
Assesses the psychological, physical, and emotional needs of the youth.
Continually monitors and maintains the security and safety of residents.
Organizes, plans, and implements structured daily activities for youth after assessing the dynamics of the group and the needs of individual participants.
Provides group and individual counseling to all residents.
Ensures that appropriate behavior is promoted, encouraged and supported through the establishment of relationships, and confronts negative/inappropriate behavior in a professional manner.
Restrains residents physically for their own or others' safety.
Observes and records behavior in order to plan the program and make recommendations to the court.
Maintains daily records and reports.
Observes and responds to emergency situations such as escape or suicide attempts, drug overdoses, intoxicated youth, etc.
Ensures that medical instructions are implemented.
Maintains a record of the medical needs of youth and refers problems to the appropriate authority.
Implements a behavior
Customer service and support
Ticketing management
Travel documentation
Flight assistance
Public area productivity
High-stress performance
Interpersonal communication
Trustworthiness and rapport