Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Griffin

Cedar Rapids

Summary

Dynamic customer service professional with extensive experience at Unifi Aviation, excelling in ticketing management and travel documentation. Proven ability to thrive in high-stress environments while building trust and rapport with clients. Adept at enhancing service quality through effective communication and problem-solving skills, ensuring exceptional customer experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Female Youth Counslor

Linn County Detention Center
Cedar Rapids, Iowa
09.2024 - Current

Maintains supervision over dependent, neglected, or delinquent youth incarcerated in the Juvenile Detention Center.

Determines whether a youth in a crisis situation should be admitted, or if a voluntary referral or a police referral should be made.
Interviews the police officer/juvenile court worker and the parents.
Assesses the psychological, physical, and emotional needs of the youth.
Continually monitors and maintains the security and safety of residents.
Organizes, plans, and implements structured daily activities for youth after assessing the dynamics of the group and the needs of individual participants.
Provides group and individual counseling to all residents.
Ensures that appropriate behavior is promoted, encouraged and supported through the establishment of relationships, and confronts negative/inappropriate behavior in a professional manner.
Restrains residents physically for their own or others' safety.
Observes and records behavior in order to plan the program and make recommendations to the court.
Maintains daily records and reports.
Observes and responds to emergency situations such as escape or suicide attempts, drug overdoses, intoxicated youth, etc.
Ensures that medical instructions are implemented.
Maintains a record of the medical needs of youth and refers problems to the appropriate authority.
Implements a behavior

Customer Service Gate Agent

Unifi Aviation
Cedar Rapids
05.2017 - Current
  • Managed ticketing and gate operations, ensuring smooth customer experiences.
  • Oversaw all aspects of ticketing, including sales and reissues.
  • Verified customer travel documents for compliance with requirements.
  • Utilized computer systems to assist customers with flight status and seat availability.
  • Addressed inquiries about travel information in a busy public environment.
  • Maintained productivity under high-stress conditions while managing conflicts.
  • Developed interpersonal communication skills to foster positive relationships.
  • Built rapport with customers to enhance service quality.

Student Engagement/ Community Specialist

Grant Wood Elementary School
Cedar Rapids
08.2014 - 09.2024
  • Advocated for students and families to enhance engagement throughout academic year.
  • Facilitated understanding of needs for underserved students among teachers and staff.
  • Documented observations while reporting attendance and behavioral issues.
  • Promoted communication and respect between faculty, students, and families.
  • Led after-school leadership program for minority girls in grades four to five.
  • Researched academic and non-academic trends affecting students for staff support.
  • Participated in staff meetings and training to improve collaborative efforts.
  • Organized resources for homeless students, including transportation assistance.

Wellington Heights Family Support Worker

Four Oaks
Cedar Rapids
07.2012 - 08.2014
  • Managed caseload of 22 to 25 families, tracking progress and outcomes effectively.
  • Coordinated referrals to community resources, enhancing family self-sufficiency.
  • Educated families on budgeting, nutrition, and parenting skills, connecting them with therapy providers.
  • Monitored family compliance with agency and funding regulations through regular assessments.
  • Documented observations and family progress thoroughly to meet funding reporting requirements.

Expanded Food & Nutrition Educator

Iowa State University Extension
Marion
07.2006 - 07.2012
  • Facilitated access to community resources and affordable meal preparation for participants.
  • Educated participants on available community resources and educational opportunities.
  • Managed caseload of 25 to 30 families, monitoring progress and outcomes.

Education

Master of Strategic Leadership (M.S.L) - Business Administration and Management

Mount Mercy University
Cedar Rapids, IA
01.2015

Master of Business Administration (MBA) - Business Administration and Management

Mount Mercy University
Cedar Rapids, IA
01.2014

Bachelor of Applied Science (BA) - Business Administration and Management

Mount Mercy University
Cedar Rapids, IA
01.2010

Skills

Customer service and support

Ticketing management

Travel documentation

Flight assistance

Public area productivity

High-stress performance

Interpersonal communication

Trustworthiness and rapport

Certification

  • CPI (Crisis Prevention Institute) Certification 2014-2020
  • QBS Safety Care Trainer /Certification - present

Timeline

Female Youth Counslor

Linn County Detention Center
09.2024 - Current

Customer Service Gate Agent

Unifi Aviation
05.2017 - Current

Student Engagement/ Community Specialist

Grant Wood Elementary School
08.2014 - 09.2024

Wellington Heights Family Support Worker

Four Oaks
07.2012 - 08.2014

Expanded Food & Nutrition Educator

Iowa State University Extension
07.2006 - 07.2012

Master of Strategic Leadership (M.S.L) - Business Administration and Management

Mount Mercy University

Master of Business Administration (MBA) - Business Administration and Management

Mount Mercy University

Bachelor of Applied Science (BA) - Business Administration and Management

Mount Mercy University
Stephanie Griffin