Stephanie Griffin
Oklahoma City
Summary
Dedicated Virtual Customer Service Associate with expertise in conflict resolution and customer education. Proven ability to enhance service experience and propose process improvements, driving customer satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Virtual Customer Service Associate
Hertz Car Rental
Oklahoma City
05.2015 - Current
- Facilitated customer reservations and inquiries across multiple communication channels, enhancing overall service experience.
- Answered incoming calls promptly and professionally.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Utilized reservation systems to process bookings and modifications effectively.
- Educated customers on rental policies, insurance options, and vehicle features.
- Collaborated with team members to share best practices, contributing to improved service delivery.
- Proposed process improvements based on customer feedback, aiming to enhance efficiency and customer satisfaction.
Sales Rep
US Cellular Wireless
Yukon
05.2010 - 04.2015
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified potential security risks and developed targeted strategies to mitigate them.
- Recruited, hired and trained new hires to optimize profitability.
- Greeted and assisted customers, creating welcoming environment to enhance overall satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Community Health
University of Central Oklahoma
Edmond, OK01-2010
Skills
- Customer relationship management
- Technical support
- Complaint resolution
- Customer education
- Process improvement
- Team collaboration
- Conflict resolution
- Computer proficiency
Timeline
Virtual Customer Service Associate
Hertz Car Rental
05.2015 - Current
Sales Rep
US Cellular Wireless
05.2010 - 04.2015
Bachelor of Science - Community Health
University of Central Oklahoma