Stephanie Grimaldo
San Antonio,Texas
Summary
Reliable and upbeat retail associate successful at promoting customer loyalty. Knowledgeable about product merchandising, payment processing and cleaning.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher
Colonial Hills United Methodist Church
11.2018 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
Sales Associate
Dillards Department Store
10.2022 - 07.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Salelytics
05.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Managment
The University of Texas At San Antonio
12.2024
Skills
- Sales Development
- Business Development
- Inventory Control
- Order Processing
- Flexible Schedule
- Complex Problem-Solving
- Adapt to Diverse Groups
- Money Handling
- Time Management
- Data Entry
- Data Collection
Certification
CORE Real Estate Certification
HRCI Human Resource Certification
CPR Certified
CORE Real Estate Certification
8 modules incorporating the fundamentals of Real Estate, Personal Coaching by a certified Real Estate Agent
Timeline
Sales Associate
Dillards Department Store
10.2022 - 07.2023
Customer Service Representative
Salelytics
05.2022 - 10.2022
Teacher
Colonial Hills United Methodist Church
11.2018 - Current
BBA - Managment
The University of Texas At San Antonio
CORE Real Estate Certification
HRCI Human Resource Certification
CPR Certified
Similar Profiles
Jett CortezJett Cortez
Volunteer at Colonial Hills United Methodist ChurchVolunteer at Colonial Hills United Methodist Church
Samantha AllenSamantha Allen
Preschool Teacher at NorthWest Hills United Methodist Church Mother's Day OutPreschool Teacher at NorthWest Hills United Methodist Church Mother's Day Out
Madison HickersonMadison Hickerson
Childcare Coordinator at Windsor Hills United Methodist ChurchChildcare Coordinator at Windsor Hills United Methodist Church