Stephanie Grimm
Portsmouth
Summary
Experienced customer service personnel brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank Of America
11.2019 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Facilitated effective communication between clients and bank representatives, ensuring a seamless account management experience.
- Cultivated strong customer relationships by providing tailored advice and services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Monitored accuracy of customer information in system.
Assistant Store Manager
New York & Company
05.2015 - 11.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Rockport Shoes
08.2013 - 11.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
Middletown High School
Middletown, RISkills
- Recordkeeping Requirements
- Relationship Building and Management
- Cash Handling
- Security Understanding
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Customer Service Excellence
- Adaptability and Flexibility
- Decision Making
Timeline
Relationship Banker
Bank Of America
11.2019 - Current
Assistant Store Manager
New York & Company
05.2015 - 11.2019
Assistant Store Manager
Rockport Shoes
08.2013 - 11.2014
Middletown High School
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