Stephanie Grindstaff
Johnson City,TN
Summary
Proven Loan Manager with a track record of enhancing customer satisfaction and streamlining loan processing at Northeast Community Credit Union. Skilled in loan underwriting and risk mitigation, coupled with exceptional teamwork and collaboration abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Loan Manager
Northeast Community Credit Union
2006.06 - Current
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Facilitated successful loan closings by coordinating closely with title companies, attorneys, and other involved parties.
- Maximized team productivity through regular training sessions and performance evaluations.
- Mentored junior team members in best practices for loan origination, underwriting, and servicing processes, fostering a cohesive work environment that prioritized professional growth.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Compiled closing packages for drafting and presentation accuracy.
- Explained very technical financial information to applicants in easy to understand language.
Patient Billing
Mountain States Health
2005.03 - 2006.05
- Managed patient billing inquiries with clear communication, effectively resolving discrepancies or concerns.
- Managed patient billing processes for timely, accurate payments.
- Kept up-to-date with industry changes and regulations, attending training sessions and workshops to ensure ongoing expertise in patient billing processes.
- Collaborated closely with other departments, such as medical records and registration, to facilitate seamless coordination of the entire patient billing process.
- Resolved patient billing inquiries and other issues efficiently.
- Increased revenue by effectively managing patient billing, insurance processing, and payment collections.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
CSR
Carter Finance
2003.06 - 2005.03
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
High School Diploma -
Happy Valley High School
Elizabethton, TN 3764305.1992
Skills
- Loan Servicing
- Documentation Review
- Loan Underwriting
- Loan Origination
- Risk Mitigation
- Debt Restructuring
- Collections Management
- Credit analysis
- Escrow management
- Teamwork and Collaboration
- Underwriting knowledge
- Loan Processing
- Document Review
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Customer service-focused
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Self Motivation
- Creditworthiness Determination
- Professionalism
Timeline
Loan Manager
Northeast Community Credit Union
2006.06 - Current
Patient Billing
Mountain States Health
2005.03 - 2006.05
CSR
Carter Finance
2003.06 - 2005.03
High School Diploma -
Happy Valley High School
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