Stephanie Grofman
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
18
18
years of professional experience
Work History
Admissions Representative
Houston Trade Training
05.2020 - 06.2024
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled [Number] appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Sales Specialist
Best Buy/Pacific Sales
11.2007 - 06.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Loft
02.2006 - 11.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
No Degree - Nursing
Oakton Community College
Des Plaines, IL09-1992
High School Diploma -
Downers Grove North High School
Downers Grove, IL06-1987
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Upselling
- Excellent people skills
Accomplishments
2016 President's Award For Outstanding Sales Performance/Pacific Sales inside Best Buy
2017 President's Award For Outstanding Sales Performance/Pacific Sales inside Best Buy
2007 #1 in District For Financing/Loft
Timeline
Admissions Representative
Houston Trade Training
05.2020 - 06.2024
Sales Specialist
Best Buy/Pacific Sales
11.2007 - 06.2017
Sales Associate
Loft
02.2006 - 11.2007
No Degree - Nursing
Oakton Community College
High School Diploma -
Downers Grove North High School
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