Stephanie Grove
Newport,MI
Summary
Proven Project Manager with a track record of delivering high-quality projects on time and within budget for MPS Group. Skilled in project planning and customer relations, I've led teams to achieve higher productivity and client satisfaction. My approach emphasizes strategic planning, effective communication, and fostering professional growth, resulting in enhanced operational efficiency and a positive workplace environment.
Overview
9
9
years of professional experience
Work History
Project Manager/Operations Manager Environmental
MPS Group
2022.04 - 2024.05
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Account Manager
Enviro-clean Inc
2018.08 - 2022.04
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
Account Manager
GCA Services
2015.05 - 2018.06
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Penta County Joint Vocational School
Perrysburg, OH06.1998
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Payroll/benefits admin
- Employee Scheduling
- Union negotiation
- Customer Relations
- Budgeting and forecasting
- Presentations
Timeline
Project Manager/Operations Manager Environmental
MPS Group
2022.04 - 2024.05
Account Manager
Enviro-clean Inc
2018.08 - 2022.04
Account Manager
GCA Services
2015.05 - 2018.06
High School Diploma -
Penta County Joint Vocational School
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