Stephanie Guel-Teran
Milwaukee,WI
Summary
I am a personable and dedicated customer service representative with extensive experience in the industry, experienced in multiple work field areas, and possessing great leadership abilities. Adept at assessing food quality, manufacturing processes, and making recommendations for improvements. Meticulously detail-oriented and organized, with expertise in analysis, inspection, and equipment functionality. Versed in customer support, superior computer skills (Microsoft Word/Excel), and telephone etiquette. A professional, hardworking, and energetic individual who provides excellent customer service experiences, strong time management skills, and cash handling. I am someone who thrives in a fast-paced, dynamic environment, with strong abilities to effectively delegate tasks, interact with many different departments, and address the needs of others on a daily basis. I also provide exceptional customer service through active listening and problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ATSG
Milwaukee, Wisconsin
08.2022 - Current
- Assisted customers with product selection and order placement.
- Resolved customer inquiries through phone and email communication.
- Maintained accurate records of customer interactions and transactions.
- Processed returns and exchanges following company policies.
- Collaborated with team members to improve service efficiency.
- Educated customers on product features and benefits effectively.
- Managed inventory levels to ensure product availability for customers.
- Handled payment transactions using point-of-sale systems confidently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Leading outbound call campaigns.
Customer Service Representative
ALAMO Embroidery
Milwaukee, WI
04.2021 - 08.2022
- Perform a variety of transactions and services to new and existing customers.
- Create an unparalleled customer experience.
- Maintain control of the cash drawer, balance, and process all supporting documentation.
- Answer telephone inquiries in response to general questions, customer concerns, and requests or other issues.
- Effectively and efficiently respond to customer inquiries regarding, services, and general information while adhering to store policies.
- Balance individual batch receipts with store sales reports at the end of day and assist with resolving over/shorts as needed.
- Project a professional image, including attitude, dress, and communication with customers and team members.
- Consistently contribute to a cohesive team environment by demonstrating superior interpersonal skills, such as empathy, respect, and humility, while interacting positively with customers and team members.
Quality Assurance Lead
Strauss Brands
Franklin, WI
01.2018 - 01.2020
- Generated deviation and non-compliant reports.
- Verified Documentation and key QCP's.
- Enforced GMP's.
- Employee training.
- Ensured implementation and compliance of all food safety, quality, and regulatory policies and practices.
- Managed daily HACCP and other QA related paperwork to assure regulatory compliance.
- Worked with QA staff members to prevent process or product failures.
- Focused on continuous improvement of product quality through the development of quality plans, process controls, attention to process details and specifications and quality training.
- Ensured that operational and pre-operational sanitation is acceptable.
- Performed finished product inspection, net weight monitoring and/or verification, raw material analysis, pre-operative and operational inspections, and pre-shipment reviews.
- Maintained a HOLD tag report.
- Complied with USDA/FSIS guidelines.
- Maintained positive working relationships with USDA inspectors, superintendents, supervisors, QA team members, production team members, and corporate personnel.
- Monitored production and recorded all findings on appropriate documentation related to direct food production, product packaging and labeling, food quality, safety, and etc.
Janitorial Lead
Blue Chip Cleaning
Wauwatosa, WI
12.2016 - 01.2020
- Employee training and shift scheduling.
- Lead and coordinate the work of the janitorial staff.
- Mix cleaning solutions according to specifications.
- Stock supplies needed.
- Ensured all employees have met all cleaning duties.
- Mopped, dusted, deep cleaned bathrooms and removed trash to keep buildings in a clean and orderly condition.
Machine Operator
Aptar
Mukwonago, WI
04.2016 - 12.2016
- Review shop order and confirm parts being made.
- Run and monitor production machines.
- Palletize and box up/package product runs when finished.
- Inspect product for defects.
- Data entry, record/enter production results into the database.
- Fix machine jams.
- Set up liner, valves and box machines.
- Communicate daily production reports to oncoming shifts.
Education
GED -
MATC
Milwaukee, WI05-2022
Skills
- Bilingual: Spanish
- Strong problem-solving abilities
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Excellent customer service skills
- Great multitasker
- Leadership
- Works well under pressure
- Employee training
- Quick learner
- Fast adapting
- Excellent problem solving
- Excellent communication skills
- Order processing
- Payment processing
- Inventory management
- Administrative support
- Positive attitude
- Call center experience
- Inbound and outbound calling
Timeline
Customer Service Representative
ATSG
08.2022 - Current
Customer Service Representative
ALAMO Embroidery
04.2021 - 08.2022
Quality Assurance Lead
Strauss Brands
01.2018 - 01.2020
Janitorial Lead
Blue Chip Cleaning
12.2016 - 01.2020
Machine Operator
Aptar
04.2016 - 12.2016
GED -
MATC