Stephanie Guerrero
Los Angeles,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Legal Assistant
Law Offices Of Humberto Guizar
03.2017 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Revised and finalized letters, briefs, and memos.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Collaborated with attorneys to develop strategies for each case.
Secretary II
South Central Los Angeles Regional Ctr
05.2015 - 12.2016
- Secretary II in Clinical Services Department
- Support staff for Nurse Manager II/ Chief of Clinical Services
- Log and track Purchase of Services, referrals for various disciplinary consultants such as Physical Therapy, Occupational Therapy, Nutrition, and Nursing
- Track referrals for evaluations as well as calendar items
- Coordinate meetings
- Assist with developing proper policies for referral processes
- Request medical records during tracking of consumer’s hospitalizations
- Assist in processing medical consents for developmentally disabled adults who are non conserved
- Assist with review and processing of Admissions documentation
- Draft Affidavits and letters to hospitals
- Assist in coordinating medication trainings
- Assist consultants with translation with families
- Review and assist in assigning Nursing Referrals, as well as forwarding documentation to assigned nurse
- Provide assistance to inquiring Service Coordinators regarding necessary procedures when requesting services
- Help ensure department runs smoothly and provided ongoing support to employees and supervisors.
- Answered multi-line phone system and enthusiastically greeted callers
Office Manager
Road to Independence
11.2013 - 04.2015
- Started as secretary and was promoted three times in three months
- I was given office manager position
- Answered, screened, and routed all calls
- Faxed and copied documents
- Worked closely with North Los Angeles County Regional Center client referrals
- Composed quarterly status reports for clients
- Received referral packets and assisted with organization of new files; both electronically and hard files
- Responded to all corresponding emails
- Assisted in developing and implementing new company policies and procedures
- Handled employment opportunity advertisements and postings
- Conducted telephonic interviews and screened applicants for job interviews with Director of company
- Assisted with composing marketing brochures and newsletter announcements
- Assisted with payroll for employees
- Ordered and kept track of all office supplies
- Assisted in tracking client medication records, client records, client contact information and service information
- Helped ensure that office run smoothly and provided ongoing support to employees and supervisors.
Office Assistant for Personal Injury Attorney
Law Offices of Humberto Guizar
03.2004 - 08.2013
- Answered, screened, and routed calls
- Faxed and copied documents
- Organized and prepared all new files
- Prepared letters
- Filed away case documents
- Requested medical records and police reports
- Assisted with Demand Packet preparation
- Prepared letters to clients
- Obtained information for loss of use and car rental information from clients to request from Insurance companies
- Reported claims to insurance companies, if not completed
- Assisted with Demand Packet preparation; organized medical specials, tabbed reports
- Input information into medical specials index, made copies.
Customer Service Representative
Freeway Insurance Services
10.2010 - 07.2011
- Answered high volume calls
- Researched billing questions
- Contacted insurance companies for policy status
- Researched and resolved complaint calls in timely matter
- Negotiated resolution
- Followed-up on customer inquiries
- Re-directed calls to appropriate department when necessary
- Sent documents as requested to insured’s
- Verified client policy information.
Legal Receptionist/ Assistant
Law Offices of Andrew Chin
08.2009 - 06.2010
- Answered, screened, and routed calls
- Greeted all clients
- Faxed and copied documents
- Organized and prepared all new files
- Prepared letters
- Filed away case documents
- Requested medical records and police reports
- Assisted with Demand Packet preparation
- Prepared letters to clients
- Obtained information for loss of use and car rental information from clients to request from Insurance companies
- Reported claims to insurance companies, if not done already
- Assisted with Demand Packet preparation; organized medical specials, tabbed reports
- Input information into medical specials index, made copies.
Legal Receptionist
Law Offices of Michael V. Severo
12.2005 - 09.2008
- Assisted in preparation for filing of Criminal, Civil, and Personal injury case forms
- Followed up on appointments with clients
- Inputted client intake information into computer system and client database
- Filed away all documents
- Created hard files and electronic files
- Greeted clients
- Prepared conference room for meeting.
Education
Human Services/ BS -
University of Phoenix
Phoenix, AZ10.2023
Business Management/ AA -
University of Phoenix Online- Phoenix
Phoenix, AZ01.2013
High School Diploma -
James A. Garfield Senior High
Los Angeles06.2003
Skills
- Bilingual English/Spanish
- Microsoft Word and Outlook
- General office equipment
- Team player, but can also work well unsupervised
- Communicate well with others
- Committed to completing job
- Goal-oriented
- Courteous Customer Service skills
- Client Support
- Writing and Editing
- Document Preparation
- Administrative Support
Languages
Spanish
Full Professional
Timeline
Legal Assistant
Law Offices Of Humberto Guizar
03.2017 - Current
Secretary II
South Central Los Angeles Regional Ctr
05.2015 - 12.2016
Office Manager
Road to Independence
11.2013 - 04.2015
Customer Service Representative
Freeway Insurance Services
10.2010 - 07.2011
Legal Receptionist/ Assistant
Law Offices of Andrew Chin
08.2009 - 06.2010
Legal Receptionist
Law Offices of Michael V. Severo
12.2005 - 09.2008
Office Assistant for Personal Injury Attorney
Law Offices of Humberto Guizar
03.2004 - 08.2013
Human Services/ BS -
University of Phoenix
Business Management/ AA -
University of Phoenix Online- Phoenix
High School Diploma -
James A. Garfield Senior High
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