Summary
Overview
Work History
Education
Skills
Licenses
Languages
Timeline
Generic

Stephanie Guevara

Sun Valley

Summary

Friendly and approachable customer service professional with 2 years of experience helping people and solving problems. Great at handling customer questions, resolving complex issues, and explaining products in an easy to understand way. Knowledge in digital tools like CRMs to manage customer data . Enjoys creating positive experiences and building great relationships with coworkers and customers. Ready to bring my skills to any industry that values great service.

Overview

3
3
years of professional experience

Work History

Customer Service Rep

State Farm
04.2022 - Current
  • Provides excellent customer service
  • Finishes tasks in a timely manner
  • Responds to and resolves customer inquiries and issues
  • Answers phones and assists customers
  • Explain products and services
  • Work in a team to help each other resolve complex issues
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference

Education

High School Diploma -

North Hollywood High School
North Hollywood
06.2021

Skills

  • Fast Learner
  • Bilingual- English & Spanish
  • Teamwork
  • Follows Rules
  • Customer Service
  • Fast Typer
  • Problem Solver
  • Phone Etiquette
  • Resolving Customer Complaints
  • Empathetic Towards Customers
  • Time Management
  • Problem resolution
  • Computer proficiency
  • Payment processing

Licenses

  • Property & Casualty (CA & AZ)
  • Life, Accident & Health or Sickness (CA & AZ)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Rep

State Farm
04.2022 - Current

High School Diploma -

North Hollywood High School

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Stephanie Guevara