Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephanie Gunter

Harrison

Summary

Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team building. Achieved significant reductions in employee turnover through effective training and a positive work environment. Skilled in inventory management and customer engagement, consistently enhancing guest experiences and driving profitability.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Mcdonalds
07.2024 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Maintained facility and grounds to present positive image.

General Manager

Mcdonalds
06.2002 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Maintained facility and grounds to present positive image.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.

Education

GED -

Lawrencburg High School
Lawrenceburg, IN
05-2004

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Inventory management
  • Food safety
  • Cost control
  • Pre-shift walk-through
  • Staff scheduling
  • Labor management
  • Customer engagement
  • Health code compliance
  • Facility maintenance
  • Scheduling coordination
  • Employee retention
  • Order management
  • Schedule coordination
  • Purchasing
  • Food preparation
  • POS system
  • Guest experience oversight
  • Service standards
  • Restaurant promotion management
  • Food service background
  • Staff management
  • Inventory control and record keeping
  • Team management
  • Shift management
  • Supervisory skills
  • Point of sale (POS) system operation
  • Customer loyalty

Accomplishments

  • Supervised team of 70 staff members.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.

Certification

  • Serv Safe Certificate - 2026

Timeline

General Manager

Mcdonalds
07.2024 - Current

General Manager

Mcdonalds
06.2002 - 07.2024

GED -

Lawrencburg High School

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