Stephanie Gustave
Miami,USA
Summary
I am a well-rounded individual. I am fit to accomplish any goal thrown at me if it leads me to progress or success. I am what it takes to be a great worker and team member. With my experiences throughout the years, I’ve obtained knowledge about what I’m looking forward to.
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain consisting organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Pursuing full-time or part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Store Associates
T.J Maxx & HomeGoods
09.2019 - Current
- Maintain a clean organized inventory and curated display of rotating seasonal clothes and accessories. Anticipate customers’ needs and provide them with high quality service while upholding brand standards and values to ensure that each customer satisfaction is my priority.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Maintained store presentation standards, ensuring merchandise is organized and visually appealing.
- Trained new associates on store policies, procedures, and best practices for operational efficiency.
- Oversaw daily cash handling procedures, ensuring compliance with financial protocols and accuracy in reporting.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
Sales Associates
Scrubs & Beyond
06.2022 - 09.2022
- Provide excellent customer service on the sales floor. Ring sales on the register receive and process cash and credit payment impact merchandise for the customers. Actively inform customers about the latest sales offerings and loyalty programs. During my time there I’ve also connected with nurses who gave me advice and an understanding of what’s to come in my career as a nurse.
- Developed strong relationships with repeat customers, fostering loyalty and trust in brand offerings.
Crew Member
Dunkin’
03.2022 - 08.2022
- Greet customers, demonstrate a complete knowledge of menu items, operate POS system by taking orders and collecting payment, operate coffee equipment, prepare and package customer orders to their satisfaction, and maintain sanitation and safety standards in the work area.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Trained new crew members on operational procedures and customer engagement techniques, fostering team development.
- Implemented process improvements that streamlined order preparation times, contributing to overall efficiency in operations.
- Assisted in inventory management by restocking supplies and monitoring product freshness for quality assurance.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Crew Member
McDonalds
06.2018 - 12.2019
- Greeted new and returning customers providing exceptional customer service. Operated drive-through handling payments and food delivery in a prompt but friendly manner. Clean the workstation and restock items.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Barista
Starbucks
07.2018 - 09.2018
- Greeted customers in a friendly manner. Operates a POS system by taking orders through drive-thru and collecting payment. Operates coffee and sandwich equipment, and packaged customer orders. Cleaned, sanitized, and restocked work areas.
- Operated espresso machines and other equipment to produce consistent beverage quality.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Education
B.S.N. - Nursing
Chamberlain University: College of Nursing
Miami, FL10-2024
Associate - undefined
Miami Dade College Wolfson Campus
12.2021
Diploma - undefined
North Miami Beach Senior High
06.2018
Skills
- Detail-orientated
- Multi-tasker
- Communication
- Productive
- Fast Paced
- Basic math skills application
- Relationship building
- Interpersonal relationship building
- Patience and empathy demonstration
- Compassionate
- Bilingual (Creole)
- Team player
- Collaborative
- Customer service
- Leadership skills
- Enthusiastic
- Cash handling accuracy
- Attention to detail focus
- Active listening techniques
- Inventory control
- Flexible schedule adaptability
- Payment processing
- Safety oversight
- POS systems
- Product support
- Return processing
- Friendly and helpful
- Attention to detail
- Goal driven
- Decision-making
- Computer proficiency and Microsoft office
- Exceeding customer expectations
- Team supervision
- Speech clarity
Timeline
Sales Associates
Scrubs & Beyond
06.2022 - 09.2022
Crew Member
Dunkin’
03.2022 - 08.2022
Store Associates
T.J Maxx & HomeGoods
09.2019 - Current
Barista
Starbucks
07.2018 - 09.2018
Crew Member
McDonalds
06.2018 - 12.2019
Associate - undefined
Miami Dade College Wolfson Campus
Diploma - undefined
North Miami Beach Senior High
B.S.N. - Nursing
Chamberlain University: College of Nursing