Hi, I’m
Stephanie Gutierres
Tracy,CA
Summary
Dynamic Inside Sales Representative with extensive experience in customer service. Highly organized professional establishing relationships with customers.
Overview
4
years of professional experience
1
Certification
Work History
Delta Electronics Americas Ltd
Inside Sales Representative
07.2015 - 03.2018
Job overview
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Emphasized product features based on analysis of customers' needs.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit, and set up payment methods.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Used ticketing systems to manage and process support actions and requests.
- Managed various accounts within the Western U.S., Western Canada and Mexico territory.
- Entered data, generated reports and produced tracking documents.
Ultimate Staffing Agency
Rework Specialist
01.2015 - 07.2015
Job overview
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Examined products for defects or issues, reported problems quickly and maintained high levels of accuracy.
GiftPrints Photography
Front Desk Receptionist
09.2013 - 12.2014
Job overview
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assisted customers daily by answering questions and transferring to appropriate departments.
- Scheduled school photo sessions with various schools.
Education
San Joaquin Delta CollegeStockton, CA
from Currently Enrolled
01.2023
Merrill F West HighschoolTracy, CA
from High School Diploma
05.2013
Skills
- Customer Service and Assistance
- Data Entry
- Phone and Email Etiquette
- Tradeshow Management
- Client Records Management
- Clerical Support
Certification
Received the following Certificates with San Joaquin Office Of Education on October 13,2022
- Microsoft PowerPoint Certificate
- Data Processing Advanced
- Word Processing Advanced
- Google Apps Certificate
- Microsoft Publisher Certificate
Timeline
Inside Sales Representative
Delta Electronics Americas Ltd
07.2015 - 03.2018
Rework Specialist
Ultimate Staffing Agency
01.2015 - 07.2015
Front Desk Receptionist
GiftPrints Photography
09.2013 - 12.2014
San Joaquin Delta College
from Currently Enrolled
Merrill F West Highschool
from High School Diploma
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