Stephanie Gutierrez
Austin,TX
Summary
Results-driven Analyst offering years of experience analyzing and reporting on sales data. Well-versed in creating reporting for sales trends and informing and suggesting ways to improve profitability. In-depth knowledge of Salesforce and Tableau. Ambitious individual committed to implementing business solutions to boost productivity. Demonstrates respect, friendliness, and willingness to help wherever needed.
Overview
11
11
years of professional experience
Work History
Data Analyst
CareerBuilder
05.2023 - 01.2024
- Utilized data visualization tools to effectively communicate business insights.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
Sales Operations Analyst
CareerBuilder
10.2019 - 05.2023
- Created dashboards in Salesforce and Tableau to monitor and track key performance indicators.
- Analyzed sales data to identify patterns, informing adjustments in strategies that drove significant improvements in overall performance.
- Collaborated with cross-functional teams on product launches (SalesLoft, People.ai) that resulted in successful market penetration and adoption rates.
- Created various Excel documents to assist with pulling metrics data and presenting information during weekly leadership calls and QBR's to stakeholders for concise explanations of best placement for needed resources and future strategy.
- Produced scheduled and ad hoc reports using advanced Excel spreadsheet functions, Salesforce and Tableau.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
Billing and Operations Analyst
DXC Technology
10.2018 - 10.2019
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Collaborated with Finance to identify revenue discrepancies in current systems.
- Prepare and present analytical reports using customized data from Salesforce and SAP.
- Support monthly and quarterly account audits, reconciliations and escalations.
Global Order Management, Team Lead
SolarWinds
07.2016 - 10.2018
- Reviewed orders of increasing range and complexity for accuracy, errors and omissions to minimize incorrect billing errors.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
- Assist with product acquisitions to ensure smooth billing transition
- Maintain customer account records in various systems; includes creation, merges and updates
- Manage internal and external query escalations related to invoicing
Strategic Service Manager
Mood Media
11.2014 - 07.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Lead special projects for Strategic Accounts to organize business growth and support account retention
- Run and deliver monthly and quarterly brand, account, and spend reporting for tracking and rebate purposes
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Accounts Receivable Specialist
Mood Media
05.2013 - 11.2014
- Utilized Microsoft Excel, DSI and Oracle software to manage invoices and payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Education
Certification - Data Analytics & Visualization - Data Analytics
University of Texas At Austin
08.2023
Skills
- Presentations and Decks
- Business Process Mapping
- System Testing
- Cross-Functional Teamwork
- Sales process optimization
- Reporting abilities
- Tool development
- Interpersonal and written communication
- Skilled in Tableau
- Skilled in Salesforce
- Key Performance Indicators
- Proficient in Excel
Software/Programming
- Python Programming
- SQL
- Tableau
- Salesforce
- NetSuite
- Oracle
Timeline
Data Analyst
CareerBuilder
05.2023 - 01.2024
Sales Operations Analyst
CareerBuilder
10.2019 - 05.2023
Billing and Operations Analyst
DXC Technology
10.2018 - 10.2019
Global Order Management, Team Lead
SolarWinds
07.2016 - 10.2018
Strategic Service Manager
Mood Media
11.2014 - 07.2016
Accounts Receivable Specialist
Mood Media
05.2013 - 11.2014
Certification - Data Analytics & Visualization - Data Analytics
University of Texas At Austin
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