Stephanie Gutierrez

• Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
• Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
• Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
• Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
• Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Assist in training coworkers with filing plats

and efile system.

• Highly familiar with HCCO Intranet Portal

• and County Fusion System

• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Addressed and remedied all patient or team member issues.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
• Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Managed 4 employees with various personalities and from different cultures.
• Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
• Developed close working relationships with front office and back office staff.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.