Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Stephanie Gutierrez-Andrade

Converse,TX

Summary

Dedicated and customer-oriented cashier with 5 years of experience in handling cash transactions, providing exceptional customer service, and maintaining organized checkout areas. Skilled in operating cash registers, resolving customer complaints, and assisting with inventory management. Reliable customer service representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver. While also working effectively and productively with diverse customers and individual needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

South Texas Spinal Clinic
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Customer Service Associate

Walgreen's
03.2021 - 02.2024
  • Assisted customers in finding and selecting products.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered phone calls from customers promptly and courteously.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Shift Lead

Domino's
07.2018 - 03.2021
  • Handled cash transactions accurately and efficiently.
  • Provided Exceptional customer service and resolved customer complaints.
  • Maintained clean and organized checkout areas.
  • Assisted with inventory management and restocking.
  • Greeted and answered any questions they had about the store's products and services.

Education

High School Diploma -

Allison L. Steele Enhanced Learning Center
Schertz, TX
01.2021

Skills

  • Cash Handling
  • Product Knowledge
  • Inventory Management
  • Teamwork
  • Bilingual
  • Customer Service
  • Problem-Solving
  • Communication
  • Team Collaboration
  • Cash handling
  • Telephone etiquette
  • Customer service
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • Filing
  • Sensitive information handling
  • Meeting scheduling
  • Effective planning
  • Call routing
  • Client communication
  • Phone etiquette
  • Customer assistance and interaction

Certification

Medical Assistant Certificate (In Progress)

LANGUAGES

  • English
  • Spanish

Timeline

Front Desk Receptionist

South Texas Spinal Clinic
02.2024 - Current

Customer Service Associate

Walgreen's
03.2021 - 02.2024

Shift Lead

Domino's
07.2018 - 03.2021

High School Diploma -

Allison L. Steele Enhanced Learning Center

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