Stephanie Guttadore
Aurora,CO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Downtown Sheraton Hotel
07.2022 - Current
- Serve as the point of contact for clients and manage communication with appropriate sales manager
- Conducted hotel site tours, planning and execution of customer events
- Enter and distribute information (e.g., commissions, leads, third parties, proposals, and contracts) to sales staff
- Coordinating flow of production between all hotel departments such as housekeeping, front desk, and management.
Hotel Operations Supervisor
Courtyard by Marriott
12.2021 - 07.2022
- Completed monthly analysis and review of the hotels profit and loss report and prepared month end financial audit packet for general manager’s review each month to present to ownership
- Supervised team of 25 personal in routine assignments to improve productivity
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel
- Conducted daily meetings with entire hotel personal to discuss arrivals, special requests, and operational challenges
- Interviewed, hired, and administered new hire paperwork and maintained employee filed
- Recognized as employee of the month 3 times between 2021 and 2022 for maintaining high quality hotel standards
- Managed in house marketplace and bistro independently.
Guest Experience Expert
Gaylord Rockies Resort
02.2019 - 12.2021
- Top preforming agent in upgrade revenue consistently since FPG (front line performance group) program was put into place
- Average revenue contribution over $10k+ per month
- Lead in call center follow ups and closed escalated guest cases
- Lead in enrolling guests to become Marriott Bonvoy members
- Managed and triaged all internal and external calls for multiple departments in a fast-paced PBX call center setting
- Trained and onboarded new employees to the housekeeping and front office department
- Maintained guest room cleanliness satisfaction of 90% consistently while serving in the housekeeping department.
Certified Medical Assistant
Centura Health Care
05.2015 - 02.2019
- Fulfilled all certified medical assistant duties in a face paced clinical setting rotating between internal, family, obstetric, and pediatric medicine
- Assisted physician with all in office procedures and provided patients with detailed after care instructions
- Managed phone triage and nurse line
- Managed nurse and immunization visits independently with minimal supervision.
Certified Medical Assistant
Foot Associates
09.2014 - 05.2015
- Managed all administrative front office tasks associated with practice including scheduling, phone lines, prior authorizations, and billing
- Maintained all patient medical information and documentation in the Electronic Medical Record along with onsite physical medical charts
- Assisted physician with obtaining and processing orthotic castings and fittings in office then removed casts post-surgery and gave detailed patient instruction for aftercare
- Operated X-Ray equipment to produce images of the foot and ankle area as requested by physician.
Finance Supervisor
Elitch Gardens
02.2014 - 09.2014
- Assisted with the hiring, scheduling, and training and development of cash control team members
- Worked closely with internal auditors reviewing policies and procedures for cash control department
- Handled billing, auditing, customer service and general office procedures
- Generated month-end reports and created financial statements identifying and clearing exceptions for accounting record to ensure all discrepancies
- Maintained company cash vault and processing with zero error rate
- Document, investigate, and report overages and shortfalls according to Elitch Gardens cash handling guidelines.
Education
Certified Medical Assistant -
Pima Medical Institute
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Central High School
Aurora, ColoradoSkills
- Data Entry
- Lead Generation
- Account Management
- File and Records Management
- Issue Resolution
- Customer Support
- Staff Training
- Managerial Skills
- Schedule Management
- Contact Management Systems
- Inquiry Requests
- Staff Coaching and Training
Affiliations
American Hotel & Lodging Association
Certification
Marriott STAR Trainer
Hospitality and Tourism Management Certificate, Florida Atlantic University
Additional Information
Youth Soccer Coach, Colorado Rapids Youth Soccer Club
Timeline
Sales Coordinator
Downtown Sheraton Hotel
07.2022 - Current
Hotel Operations Supervisor
Courtyard by Marriott
12.2021 - 07.2022
Guest Experience Expert
Gaylord Rockies Resort
02.2019 - 12.2021
Certified Medical Assistant
Centura Health Care
05.2015 - 02.2019
Certified Medical Assistant
Foot Associates
09.2014 - 05.2015
Finance Supervisor
Elitch Gardens
02.2014 - 09.2014
Certified Medical Assistant -
Pima Medical Institute
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Central High School
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